Director of Provider Initiatives and Experience

Village Care•New York, NY

32d•$153,979 - $173,226•Remote

About The Position

The Director of Provider Initiatives and Experience at VillageCare is a crucial role that oversees every aspect of the provider journey, ensuring an exceptional experience for all stakeholders. This position involves cultivating meaningful relationships with providers, maintaining compliance with industry standards, and managing special initiatives that promote efficiency and innovation. Additionally, the director will oversee the management of provider complaints, ensuring timely resolutions that uphold our commitment to customer-centricity. Reporting to the AVP of Network Management and Network Operations, this role operates with a high degree of independence to create a seamless provider experience, embodying the organization's core values of excellence and integrity. If you are passionate about enhancing provider relations in the healthcare sector, this is the opportunity for you.

Requirements

5 or more years of progressive health care and provider experience including increasing accountability within the network management space.
Strong oral, written and interpersonal communication skills, problem-solving skills, facilitation skills, and analytical skills a must.
Ability to travel between New York boroughs is required including attending provider events as required
Requires a Bachelor's Degree.
Previous Management / Leadership experience or progressive project oversight