Director of Property Management - Villas at Babcock & Campus Edge on UTSA Blvd

American Campus Communities•San Antonio, TX

66d

About The Position

The Director of Property Management at ACC plays a pivotal role in enhancing the resident experience across multiple properties while reporting to the Regional Director. This position serves as a critical step in the transition from managing a single property to overseeing regional operations. In this role, you'll be developing and executing strategies for leasing, marketing, expense control, and facilities operations, as well as recruiting, hiring, and mentoring teams to drive performance and foster a positive work culture. The Director will collaborate with university partners and internal support teams to address concerns and advocate for capital improvements that bolster property value.

Requirements

5 years' of leadership experience in student or multi-family housing, or similar industry
Skills in leasing and marketing, customer service, facility management, budgeting, supervision, business administration, public relations, residence life, and a combination of business and student development skills
Strong communication and collaboration skills
Demonstrated leadership skills

Nice To Haves

Bachelor's degree in business or relevant field preferred

Responsibilities

Drive a continuously improving resident experience by providing direction to all leasing, marketing, and facilities operations for multiple properties, ensuring they are at ACC standard.
Recruit, hire, supervise, train, coach and develop direct reports to maximize performance; create a positive, engaging workplace for teams.
Conduct performance evaluations of direct reports and performance discussions with team members.
Collaborate with supervisor and Human Resources on compensation adjustments for direct reports.
Ensure portfolio has well executed leasing, marketing, and facilities operations strategies in place, with timely and measurable action plans.
Set goals with property leaders, conduct performance evaluations and development plans. Collaborate with Regional Director on succession planning and cross-train for operational flexibility.
Oversee Senior Service Manager to ensure portfolio meets maintenance and curb appeal standards, efficient work order completion, and preventative maintenance expectations. Advocate for capital improvements as needed to maximize asset value.
Oversee Resident Experience Managers (if applicable) to ensure effective resident communications, efficient building administration, and logistics; serve as additional lease executor (if applicable), as well as oversight of collections and evictions.
Attend resident events as needed and resolve all escalated resident concerns.
Direct oversight of portfolio performance to budget, maximizing revenue while minimizing controllable expenses and vendor costs, including utilizing vendor partnerships.
Lead communication throughout portfolio to align with operational goals; implement policies to increase safe work environment for all employees.
Ensure University partners are informed and supported, as the go-to market liaison, as well as attend events as needed; handle all escalated concerns.
Partner closely with support teams, including HR, Facilities, and Retail support to address concerns and for assistance to clear roadblocks for teams.
Maintain key control oversight, including key box access.
Other duties as assigned by manager.
Carries out supervisor responsibilities, including interviewing, hiring, and training employees; planning assigning and directing work; appraising performance; rewarding and disciplining employees; and addressing complaints and resolving problems.
Coach, train and develop a team while managing the workflow and prioritization of projects and ensuring on-time execution and completion.