Director of Property & Facilities Operations

Museum of Ice Cream•New York, NY

50d•$130,000 - $160,000

About The Position

The Director of Property & Facilities Operations ensures every Museum of Ice Cream space across the U.S. is safe, compliant, efficient, and consistently magical. This leader owns all aspects of our physical environments, from new museum openings to the daily systems that keep them running. They build and scale the playbook that protects our brand standards, manages our assets, and enables our teams to deliver joy without disruption. Reporting to the EVP of Operations, this role bridges Operations, Production, Construction, Legal, and Finance, ensuring each property transitions seamlessly from design to launch to long-term upkeep. It’s a strategic and hands-on role for someone who knows how to manage vendors, challenge quality, and create scalable systems across a growing portfolio.

Requirements

8–10+ years of experience in facilities, property, or operations management across multi-site experiential, hospitality, or retail organizations.
Strong knowledge of building systems, maintenance programs, and compliance regulations.
Experience managing construction handover and coordinating with contractors, landlords, and internal teams.
Proven ability to design and scale processes across multiple locations.
Financial fluency in capital planning, budgeting, and vendor cost control.
Excellent communication and relationship skills across technical and creative functions.
A bias for clarity, accountability, and high standards — equally comfortable in a boiler room or a boardroom.

Responsibilities

Oversee property and facilities operations across all MOIC U.S. sites, ensuring each location meets brand, compliance, and safety standards.
Build and implement company-wide systems for maintenance, vendor management, preventive programs, and emergency response.
Lead and develop site-level Facilities Managers and manage external vendors, ensuring timely, cost-effective, and high-quality work.
Partner with Construction and Production on new builds, renovations, and capital projects to ensure operational readiness and maintain design intent.
Own property-level compliance: fire/life safety, health, permits, accessibility, insurance, and local regulatory standards in partnership with Legal and HR.
Manage facility and property budgets, capital expenditure planning, and cost control across the portfolio.
Oversee lease obligations, landlord relationships, and maintenance of key property documentation (permits, warranties, insurance certificates, etc.).
Drive energy efficiency, sustainability, and waste reduction initiatives across all sites.
Ensure business continuity plans, safety drills, and disaster recovery systems are in place and tested regularly.
Champion operational excellence through consistent standards, audits, and reporting dashboards.