Fair Ridge - Director of Programs

Shelter House•Fairfax, VA

About The Position

The Director of Programs & Services is responsible for overseeing the daily operations of a large Fairfax County emergency shelter for households with minor children. This facility is a 85-unit hotel and provides a total of 344 beds. Additional service delivery will include program development, and facility maintenance of the following programs: Prevention Services Emergency Shelter Rapid Rehousing Services Working as part of Shelter House’s Leadership Team, the Director develops strategies for accomplishment of organizational and program goals in accordance with agency philosophy and core values. The Director is responsible for ensuring that best practices are implemented according to program type. The Director will collaborate with Fairfax County’s Office to Prevent and End Homelessness and non-profit providers serving households with children to ensure continual progress of the 10 Year Plan to Prevent and End Homelessness.

Requirements

A bachelor's degree in human services/related field or commensurate experience
4+ years of progressive program and staff management
Ability to demonstrate excellent customer service, communication, teambuilding, and leadership skills.
Strong communication skills
Strong organizational and time management skills
Ability to prioritize competing priorities and make sound judgements
Creative, flexible, trauma informed
Valid Driver’s License
Willingness to work evenings and weekends when needed
Annual TB Test is required
Ability to sit or stand for long periods
Ability to lift items weighing 10-20 pounds

Nice To Haves

A master's degree in human services/ related field
Experience leading/supporting programs serving families or individuals experiencing homelessness.
Experience leading/managing in a residential or shelter environment

Responsibilities

Provide leadership, direction, and oversight for the Prevention Services, Emergency Shelter & Rapid Rehousing Services
Actively participate in CoC meetings to promote interagency collaboration and continual progress of Fairfax County’s 10 Year Plan to Prevent and End Homelessness; adapt programs serving households with children in Region II to meet the changing needs of the population and community
Provide direct supervision to the Assistant Director of Programs (ADP) and the Assistant Director of Shelter Operations (ADSO).  Ensure coverage of all essential duties of each position in the staff member’s absence/position vacancy.
Supervise interns as needed
As the supervisor of the ADP, ensure the case management team implements a strengths-based, trauma-informed, solution-focused approach in all program types; support staff in delivering complex case management for cases that demand higher level solutions and provide support in handling mental or physical health crises
As the supervisor of the ADSO, ensure the Residential team supports residents using strengths-based, trauma-informed, housing focused models and maintains safety and security for shelter residents, as well as maintaining the building and the vehicle(s)
Ensure all facilities are in compliance with health and safety regulations; address issues that arise in a timely manner
Support the Assistant Director of Shelter Operations in assembling essential personnel to work during safety / weather emergencies; ensure safety and cleaning protocols are followed.
Ensure that services are implemented in accordance with agency philosophy, best practices, grant and contract requirements and all applicable federal, state and local regulations
Develop and maintain program specific internal policies, procedures, and workflows - in line with Shelter House policies - taking current contract/funder requirements into account.
Ensure regular customer satisfaction surveys are conducted according to contract requirements as a method of ongoing program evaluation and incorporate feedback into program design as appropriate.
Facilitate the client appeals process related to extension requests, discharges, etc.
Support the ADP in ensuring compliance with Fairfax County HMIS requirements; monitor and verify the completion of client records and accuracy of data
Support Data program staff in ensuring staff compliance with HUD Data Standards and Fairfax County HMIS requirements; Collaborate with Data program staff to prepare for file audits and ensure consistency between paper and electronic records; prepare statistical and other reports, utilizing Data program staff when needed, to be used in community education, quality assurance activities, and contractual agreements.
Work with Shelter House Finance Department to ensure efficient and appropriate expenditure of the program budgets and that program needs are met.
Provide coaching and development support to direct reports through regularly scheduled one on one meetings and evaluations; verify and approve staff timesheets, leave requests, check request, and mileage reimbursements
Serve in an on-call capacity to help staff address crisis issues
Deliver speeches and presentations to external parties about the agency and homelessness at the request of the Development and/or Executive Team.
In partnership with the Community Coordinator, ensure consistent communication of program needs (volunteers, in-kind donated items and services) are communicated regularly and ensure all accepted in-kind donations (monetary and non-monetary) are documented and tracked.
Assist Director of Development in cultivating mutually beneficial relationships within the community to increase donor engagement, partnerships and reach through strategic introductions when appropriate.
Exemplify the Shelter House core values (iCARE): Inclusivity, Collaboration, Accountability, Respect and Empowerment
Other Duties as assigned

Benefits

Medical, Dental & Vision Insurance
401K contributions with a 4% employer match
13 Paid Holidays, 2 Floating Holidays and the opportunity to take your Birthday Off
Two Semi-Annual Team Building Events

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