Overview Reporting directly to the General Manager, the Director of Programs will work closely with Senior Leadership to ensure company goals and initiatives are met. They will have direct oversight of the Program Management team, including the Contracts Administrator. They will be responsible for budget, delivery and the overall success of each customer program. It is not unusual to have multiple concurrent responsibilities, so being highly organized and having a follow-through mindset is critical. Responsibilities Budget Review understanding and monitoring the budget for the each customer. Reviewing with PM’s and the GM on issues or concerns to mitigate impacting monthly and yearly revenue. Program Managers build, manage, and support team members. Providing feedback and coaching, while resolving problems. Initiate and set goals for the program managers. KPI Reports responsible for ensuring multiple daily reports are generated and distributed. Advise Senior Leadership of any items that could potentially impact business goals. Company Initiatives responsible for supporting initiatives through attendance and participation in daily/weekly meetings. Able to suggest and contribute to the success of strategic initiatives. Customer Relationships responsible for cultivating relationships with current and future customers. Monitor and support new packages to ensure on successful project completion. Ensure required reporting is being provided in a timely manner per each customers’ requirements. Company Goals being able to effectively communicate and demonstrate the company’s mission, goals and culture with a follow-through mindset. Enhancements working to improve the current the state of training, reporting, calculating, budgeting or business processes including possible technological enhancements to current processes. Performance Indicators continuously extracting, analyzing, and communicating to leadership team members. This includes monitoring the performance of internal support organizations to ensure customer requirements are being met. Special Projects responsible for supporting projects as they are assigned by the General Manager. Must possess the business acumen to successfully work on projects that fall outside of normal Director of Program role. Strategies develop evaluations to monitor Program Manager Performance and determine the need for improvement. Program Management Review with the use of visual metrics, presentation preparation for internal reporting on the health of each customer to Senior Leadership. Obsolete Material reduce, review and track. Qualifications To perform this job successfully, an individual must be able to perform each duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
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Job Type
Full-time
Career Level
Manager
Education Level
No Education Listed
Number of Employees
501-1,000 employees