Director of Program Strategy & Impact

CENTRO TYRONE GUZMAN•Minneapolis, MN

20h•$80,000

About The Position

The Director of Program Strategy & Impact is a key member of Centro’s leadership team, responsible for ensuring excellence, alignment, and collaboration across all of Centro’s programs. This position leads with emotional intelligence, strategic insight, and financial acumen, building a culture of mentorship, accountability, and cross-departmental collaboration. This leader works closely with the Development Director to align income strategy and financial projections with program goals, and with the Finance Director to oversee organizational grant budgets, compliance, and impact reporting. The Director of Program Strategy and Impact combines strategic vision with hands-on leadership to coach staff, strengthen systems, and ensures measurable community impact.

Requirements

Bachelor’s degree required and master's degree preferred in Education, Nonprofit Management, Public Administration, or related field.
Minimum of three years of leadership experience in nonprofit or community-based organizations.
Demonstrated success leading teams with emotional intelligence, mentorship, and clear communication.
Strong ability to collaborate across departments and build cross-functional partnerships.
Experience with budgeting, financial forecasting, and grant management.
Demonstrated experience building or strengthening systems, workflows, and cross-departmental processes in growing organizations.
Ability to translate strategy into practical tools, documentation, and shared frameworks that support clarity, accountability, and sustainability.
Comfort working in environments where systems are evolving and priorities require adaptability and sound judgment.
Strong strategic thinking, organizational, and problem-solving skills.
Experience working with Latine families and a deep understanding of immigrant and intergenerational dynamics.
Excellent written and oral communication skills in both Spanish and English.
Ability to use data and evaluation tools to assess program effectiveness.
Experience using program data, participation metrics, and demand indicators (e.g., waitlists) to inform strategic planning and funding decisions.
Proficiency with Microsoft Office and data systems such as QuickBooks, Salesforce, or Apricot.
Ability to work occasional evenings and weekends as needed.
Emotionally intelligent and grounded in empathy.
Strategic, adaptive, and forward-thinking.
Collaborative and community centered.
Confident communicator and relationship builder.
Deeply aligned with Centro’s values.
Systems-minded and thoughtful, with the ability to hold complexity while guiding teams toward clarity and shared direction.
Position is subject to a background check and requires a valid Minnesota driver’s license.

Responsibilities

Lead and supervise program staff while also providing coaching and mentorship to support professional growth and leadership development, all while fostering a culture of collaboration, empathy, and mutual accountability.
Model emotional intelligence and assertive communication in all interactions.
Conduct regular team check-ins and performance reviews that encourage growth, reflection, and learning.
Identify leadership potential among staff and create opportunities for advancement.
Promote healthy communication and conflict resolution practices across teams.
Onboard and support new program administrators and staff as part of a positive and structured entry process.
Work with the Executive Director to ensure that program strategies align with Centro’s mission and strategic plan.
Collaborate across departments to promote synergy, innovation, and shared accountability.
Strengthen communication and collaboration between program, development, and finance teams.
Strengthen Centro’s visibility and credibility in the community by communicating program successes, needs, and outcomes.
Participate in community forums, coalitions, and external meetings to advance Centro’s mission and strategic priorities.
Advocate for and promote Centro’s programs internally and externally.
Lead the documentation, integration, and continuous improvement of cross-departmental systems, platforms, and workflows to reduce duplication, improve data flow, and strengthen organizational efficiency.
Partner with department leaders to ensure effective use of core platforms (e.g., Casebook, Transparent Classroom, QuickBooks, Paylocity, CRM systems), including identifying training needs and opportunities for automation.
Partner with the Development Director to align income and grant strategies with programmatic priorities.
Partner with the Finance Director to oversee organizational grant budgets, ensuring accurate allocations, compliance, and fiscal integrity.
Participate in financial forecasting, budget planning, and quarterly reviews to assess progress and make data-informed decisions.
Support program leaders in understanding financial data and grant compliance requirements.
Use financial insights and performance data to inform strategy and promote sustainability.
Strengthen organizational control measures for grant tracking, reporting timelines, and internal information flow to ensure accuracy, transparency, and shared accountability across programs, development, and finance.
Support the development and use of standardized tools or dashboards that allow leadership to monitor grant status, obligations, and impact in real time.
Ensure that programs deliver high-quality outcomes aligned with funder requirements and community needs.
Support departments in defining measurable goals, objectives, and indicators of success.
Develop and implement evaluation systems to monitor impact and continuous improvement.
Facilitate regular reflection and learning sessions across departments.
Guide all departments in articulating and documenting clear program mission statements, vision, target populations, and intended outcomes, ensuring alignment with Centro’s organizational strategy.
Support the creation of shared reference materials (e.g., presentations or strategy briefs) that consolidate program strategy and impact for internal alignment and external communication.
Strengthen impact measurement systems, including tracking participation, outcomes, and demand (such as waitlists), to inform strategic planning, funding decisions, and sustainability modeling.
Develop and implement strategies to assess and strengthen staff skills and professional growth.
Develop and implement professional development opportunities to strengthen the skills of their direct reports, while guiding and supporting them in creating and facilitating similar opportunities for the broader programming team.
Promote a culture of feedback, transparency, and continuous improvement.
Model empathy, adaptability, and clarity in all interactions with staff and community members.
Support the development and implementation of role competencies and performance expectations that provide staff with clarity, guidance, and consistency across programs.
Partner with Human Resources to distinguish clearly between policies and processes and to ensure staff understand expectations and accountability structures.