(Remote) Director of Professional Services

Harris

3d • Remote

About The Position

A division of Harris; Silverblaze is seeking a Director of Professional Services. The Director of Professional Services will have overall responsibility for the delivery of products to our customers. You will work collaboratively with a motivated executive team to build an organization that delivers exceptional financial results and long-term organic growth. This remote role welcomes candidates anywhere in Canada and the US. Travel is required as needed, approximately 25 to 50%. Candidates must hold a current, valid passport and be legally eligible to travel internationally. This includes either passport based visa exemption or possession of any required travel visas for entry into Canada, the United States, and the Caribbean.

Requirements

• Direct leadership and experience in the delivery of professional services.
• Experience in delivering multiple product solutions and managing a diverse team of professionals.
• 15+ years of management experience.
• Experience managing groups of 10 people or more; experience developing and promoting managers and leaders.
• Demonstrated experience in managing distributed, remote teams.
• 10+ years managing projects.

Responsibilities

• Ensure performance against measurable goals for the professional services team in line with business unit growth and profitability targets.
• Regular monitoring & measuring of the priorities, providing coaching and guidance to team members.
• Collaborate with various levels of team members to maximize the effectiveness of the business as a whole.
• Relentlessly innovate and evolve our implementation strategies to increase the efficiency and flexibility of our implementation services, ensuring we provide a repeatable implementation experience and delight our customers.
• Provide proactive customer follow up, communication & issue management through regular client meetings and check-ins, ensuring contractual obligations are met, risks are mitigated and that a high level of customer satisfaction is maintained.
• Drive and develop a motivated team of service professionals, building the necessary knowledge, skills and capabilities to execute our business strategies and maintain the highest level of customer satisfaction and profitability.
• Create a work environment that promotes learning, sharing and trust.
• Build a recognition system that accurately rewards the behaviors that best serve our customers and celebrates wins.
• Develop operations-related plans, budgets, policies and procedures to achieve the organization's customer satisfaction and revenue targets.
• Present financial, project, and customer satisfaction related presentations to senior management.

Benefits

• 3 weeks' vacation and 5 personal days
• Comprehensive Medical, Dental, and Vision benefits starting from your first day of employment
• Employee stock ownership and RRSP/401k matching programs
• Lifestyle rewards
• Remote work and more!

What This Job Offers

• Job Type: Full-time
• Career Level: Director
• Education Level: No Education Listed
• Number of Employees: 501-1,000 employees