Director of Product Design

Acumatica•Reston, VA

6d•$210,000 - $230,000

About The Position

Acumatica is seeking a Director of Product Design (Head of Design) to lead and scale our design organization while championing a deeply customer-centric approach to product development. In this role, you will define and drive the vision for customer experience across the Acumatica platform. You will ensure that customer insights—gathered through research, direct engagement, and participation in the Acumatica community—are embedded into every stage of the product lifecycle. You will partner closely with Product Management and Engineering to ensure teams have a clear understanding of customer pain points and are equipped to deliver intuitive, high-impact solutions. This is a highly visible leadership role with the opportunity to shape how Acumatica delivers value to its customers through design. This role reports to the Chief Product Officer.

Requirements

15+ years of experience in product design, UX, or related fields, including leadership roles in enterprise or SaaS environments.
Proven ability to design and deliver customer experiences that drive engagement, adoption, and retention.
Strong experience in UX research and leveraging customer insights to inform product decisions.
Demonstrated success engaging directly with customers and partner ecosystems to influence product direction.
Experience partnering closely with Engineering and Product teams to deliver high-quality solutions.
Track record of building and scaling design teams, systems, and processes.
Excellent communication and leadership skills, with the ability to influence across all levels of the organization.

Responsibilities

Lead Customer Experience Strategy
Define and drive a cohesive, end-to-end customer experience strategy across the Acumatica ecosystem.
Ensure experiences are intuitive, efficient, and aligned with real customer workflows—from onboarding through advanced ERP usage.
Champion design as a strategic driver of customer satisfaction, adoption, and retention.
Drive Customer Research & Insights
Build and scale a strong UX research practice that informs product and design decisions.
Leverage qualitative and quantitative research methods to uncover customer needs, behaviors, and pain points.
Translate insights into actionable recommendations that shape product strategy and roadmap priorities.
Engage with the Acumatica Community
Actively engage with Acumatica customers, partners, and user communities through forums, events, advisory groups, and direct conversations.
Establish continuous feedback loops with the community to ensure customer voices are represented in product decisions.
Serve as a design leader and advocate within the broader Acumatica ecosystem.
Enable Product-Led Growth & Engagement
Design and optimize user journeys that support onboarding, feature discovery, and long-term adoption.
Identify friction points and opportunities to improve engagement, conversion, and customer lifetime value.
Partner with Product to create experiences that turn users into advocates.
Partner with Engineering & Product
Work closely with Engineering teams to ensure a deep understanding of customer pain points, use cases, and design intent.
Embed design practices into the development process to improve quality, usability, and delivery outcomes.
Collaborate with Product Management to align design initiatives with business goals and customer outcomes.
Lead Design System & Quality
Drive the evolution and governance of Acumatica’s design system to ensure consistency, scalability, and efficiency.
Ensure the system supports complex ERP workflows while maintaining clarity, usability, and modern UX standards.
Build & Scale the Design Organization
Recruit, mentor, and grow a high-performing, multidisciplinary design team.
Establish effective design operations, processes, and best practices.
Foster a culture of collaboration, customer-centricity, and continuous improvement.
Drive Innovation
Partner with product and engineering leadership to define the future of AI-driven and assistive experiences.
Ensure innovation is grounded in real customer needs and delivers meaningful value.