About The Position

LEGENDS GLOBAL Legends Global is the premier partner to the world's greatest live events, venues, and brands. We deliver a fully integrated solution of premium services that keeps our partners front and center through our white-label approach. Our network of 450 venues worldwide, hosting 20,000 events and entertaining 165 million guests each year, is powered by our depth of expertise and level of execution across every component feasibility & consulting, owner’s representation, sales, partnerships, hospitality, merchandise, venue management, and content & booking of world-class live events and venues. The Legends Global culture is one of respect, ambitious thinking, collaboration, and bold action. We are committed to building an inclusive workplace where everyone can be authentic, make an impact, and grow their career. Winning is an everyday thing at Legends Global. We have the best team members who understand every win is earned when we come together as one unified team. Sounds like a winning formula for you. Join us! THE ROLE The Director of Premium New Business (NB) Integrations leads SOP design for premium hospitality experiences to ensure consistent guest service, revenue optimization, and brand execution at scale.

Requirements

  • Bachelor’s degree preferred
  • 5+ years in a leadership role within sports & entertainment, theme parks, large hotels, or multi-unit QSR
  • Experience scaling standardized operating models across multiple locations
  • Strong change management and cross-functional leadership skills

Responsibilities

  • Standardize premium service execution and staffing models
  • Align service SOPs with culinary and operational workflows
  • Support innovation while maintaining core standards
  • Audit guest experience and premium execution quality
  • Launch premium service standards during new business transitions
  • Onboard premium leadership and service teams
  • Ensure suites, clubs, and catering readiness
  • Support stabilization of guest experience post-transition

Benefits

  • Competitive salary, commensurate with experience, and a generous benefits package that includes medical, dental, vision, life and disability insurance, paid vacation, and 401k plan.
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