Director of Pre-Sales – Managed Services

Redwood Software•Chantilly, VA

About The Position

At Red River Managed Services, we provide a welcoming and positive workplace where everyone feels valued and able to do their best work, fostering a one-team mentality. Our employees work together to foster wise decision-making that relies on data, experience, and collaboration. We seek self-motivated individuals who are open to an environment based on this teamwork and shared success. Our team works directly with our clients to create innovative solutions, challenge the status quo, and deliver first in class solutions. Our client-centric culture works to anticipate needs with an urgency to resolve issues and build long-term client relationships. We aim to expand our growing workforce with passionate individuals who are resilient in the face of uncertainty and possess a creative spirit, all while keeping the needs of our clients top of mind to foster individual and organizational success. Interested candidates must possess a desire for growth through continuous learning and feedback. Ideal candidates will possess the following skills and come prepared to discuss how they have experienced each of these areas in previous roles: Collaboration — You bring a collaborative spirit to all interactions with others; you work to ensure everyone around you is welcomed and positioned to do their best work; you view every Red River colleague as a member of one team. Creativity— You welcome new ideas and listen with the intent to understand; you are passionate and persistent in pursuit of innovative solutions; you value “brainstorming” as an expression. Empathy — You take the time to understand both the needs of your clients and your team members; you anticipate client needs and address issues effectively; you work to make each client feel valued and understood; you foster loyalty and a long-term relationship. Integrity — You willingly receive and give feedback; you are open about what’s working and what needs to improve; you admit mistakes openly and share learnings widely. Judgment — You are intentional when making decisions, with an aim toward long-term solutions rather than quick fixes; you rely on data, training, and collaboration with others to inform your decisions. Purpose— You exhibit courage in searching for the truth; you are willing to risk personal failure to help, or challenge the status quo, in the pursuit of excellence. Resilience — You thrive in rapidly changing circumstances; you adapt to change; you know when to include or escalate to others; you embrace a hard challenge. Selflessness — You are considerate when searching for new and different ideas; you seek what’s best for the team and organization; you discern how your actions could affect others; you seek to make those around you successful. Red River Technologies is seeking a Director of Pre-Sales to lead and scale the pre-sales function for our Managed Services business. This role is responsible for aligning technical solution design with sales strategy, ensuring consistency, quality, and profitability across all managed services pursuits. The Director of Pre-Sales will serve as the senior technical and solutioning leader supporting sales, driving best practices in discovery, solution architecture, pricing, and proposal development, while mentoring and developing a high-performing team of pre-sales engineers and architects.

Requirements

10+ years of experience in IT services, managed services, or solutions consulting.
5+ years of leadership experience managing pre-sales, solution architecture, or technical sales teams.
Deep understanding of managed services models, including SLAs, pricing, service delivery, and lifecycle management.
Strong background in infrastructure, cloud, security, and/or networking solutions.
Proven ability to partner with sales organizations and influence deal strategy.
Exceptional communication skills, with experience presenting to executive-level stakeholders.
U.S. Citizenship Required

Nice To Haves

Experience in a systems integrator or managed services provider (MSP) environment.
Familiarity with ITIL, service management frameworks, and recurring revenue models.
Experience building or scaling pre-sales teams.
Bachelor’s degree in a technical or business discipline (or equivalent experience).

Responsibilities

Build, lead, and develop the Managed Services pre-sales team, including solution architects and technical sellers.
Define and execute the pre-sales strategy aligned with Red River’s managed services growth objectives.
Partner closely with Sales, Managed Services Operations, Product Management, and Finance to ensure solutions are scalable, supportable, and profitable.
Establish pre-sales standards, processes, and best practices across discovery, solution design, and proposal responses.
Act as the executive technical sponsor for complex and strategic managed services opportunities.
Oversee the design of managed services solutions including infrastructure, cloud, security, networking, and ongoing support offerings.
Ensure solution designs meet client requirements while aligning with Red River’s service delivery capabilities.
Support executive-level client conversations, presentations, and solution reviews.
Own pre-sales governance for managed services deals, including solution approval, pricing validation, and risk assessment.
Collaborate with delivery teams to ensure smooth handoffs from sales to implementation and ongoing service delivery.
Track and report on pre-sales performance metrics (win rates, cycle times, solution margin, resource utilization).
Continuously refine offerings based on market trends, customer feedback, and operational insights.
Develop enablement programs to improve sales and pre-sales effectiveness in selling managed services.
Provide ongoing coaching and mentoring to sales and pre-sales team members.
Stay current on industry trends, competitive offerings, and emerging technologies to inform service strategy.