Director of Portfolio Management

Plymouth Housing Group•Seattle, WA

just now•Hybrid

About The Position

The Director of Portfolio Management (DPM) provides leadership and operational oversight for a portfolio of permanent supportive housing buildings, ensuring that each site operates safely, consistently, and in alignment with Plymouth Housing’s mission and values. The DPM leads, coaches, and supports Site Operations Managers and an Assistant Portfolio Manager, driving excellence in building operations, rent collection, unit readiness, cleanliness, hospitality, incident response, inspection readiness, and regulatory compliance. This position plays a critical role in upholding standards of safety, hospitality, and resident stability while fostering community and advancing equity. The DPM ensures building-level performance metrics, budgets, and compliance targets are achieved, and partners across departments—including Facilities, Quality and Integrated Health (QIH), Finance, and Safety—to strengthen operations and support long-term resident success.

Requirements

Builds trust and works respectfully with people from many backgrounds and lived experiences, contributing to safe, welcoming housing communities where residents experience dignity, choice, and belonging.
Uses self-awareness and humility to communicate effectively across differences, adapt approach, and treat people with fairness and respect.
Deep knowledge of supportive or affordable housing operations, including rent collection, lease enforcement, inspections, and compliance requirements.
Strong understanding of landlord-tenant law, Fair Housing, ADA, and funder standards (HUD, LIHTC, Section 8).
Skilled at supervising multi-site operations and leading managers in 24/7 housing environments.
Analytical capability to interpret KPIs, financial reports, and occupancy data for decision-making.
Ability to lead teams through crises, change, and complex resident situations with calm and fairness.
Demonstrated commitment to harm reduction, trauma-informed practice, Housing First, and racial equity.
Excellent written and verbal communication skills and high emotional intelligence.
Strong organization and prioritization skills; ability to manage competing demands across buildings.
Proficiency with property management systems and Microsoft Office applications.
Bachelor’s degree in Business Administration, Public Administration, Social Services, Property Management, or a related field (or equivalent experience).
5–7 years of progressive experience in property management, supportive housing, affordable housing, or related operational environments.
Minimum of 3 years directly supervising managers or overseeing multi-site operations.
Proven experience managing rent collection, lease enforcement, eviction processes, and compliance within housing settings.
Experience supporting residents who have experienced homelessness, trauma, or behavioral health challenges.
Experience leading teams through organizational change and during high-demand periods.

Nice To Haves

Professional housing credentials such as Certified Property Manager (CPM), Housing Credit Certified Professional (HCCP), or Certified Occupancy Specialist (COS) preferred but not required.
Preferred experience with Permanent Supportive Housing (PSH) or Housing First models.
Experience working within unionized environments is a plus.

Responsibilities

Provide hands-on leadership and oversight for daily operations across assigned buildings, ensuring consistent, high-quality performance in 24/7 environments.
Supervise and coach Site Operations Managers and an Assistant Portfolio Manager to foster accountability, collaboration, and operational excellence.
Monitor key performance indicators including occupancy, rent collection, unit turns, and inspection readiness; develop and implement corrective actions where improvements are needed.
Ensure full compliance with Fair Housing, ADA, landlord-tenant law, funder requirements, and Plymouth policies.
Partner with QIH to address complex resident concerns using trauma-informed, Housing First, and harm-reduction approaches.
Uphold a hospitality-centered culture across all sites through predictable front desk service, welcoming common areas, and accessible resources for residents.
Oversee budgeting and portfolio-level financial management, ensuring responsible use of resources and alignment with organizational goals.
Lead building safety oversight, crisis response, and emergency preparedness in collaboration with the Safety and Facilities teams.
Guide Site Operations Managers through grievance processes, ensuring due process, consistency, and resident dignity.
Support staffing transitions by providing coverage and operational stability when needed.
Lead and participate in inspections, capital-project planning, and departmental initiatives that improve service delivery and efficiency.