Director of PMO

HomeServe USA•Norwalk, CT

5h•$157,593 - $210,124

About The Position

This role reports to our SVP, Transformation and is responsible for overseeing, developing, and leading the strategic and tactical functions of the Project Management Organization which includes large-scale and complex initiatives. The position will develop and implement a robust and flexible project and program methodology that aligns with the organization’s business objectives and responsibilities.  The ideal candidate will also have experience with leading change management. There is also the potential for a broader array of responsibilities. The ideal candidate will have extensive PMO practical and management experience as well as solid financial principles and operating knowledge.  The role will manage and develop a team and help HomeServe ensure relevance and effectiveness as we grow.  The person hired into the role will develop the Company’s operational maturity, level of automation and standardization, while ensuring we are agile and nimble.

Requirements

Bachelor’s or Master’s degree in computer science, business management, or related discipline
7+ years of a proven record of successfully applying project management controls to manage large-scale initiatives through all phases of its life cycle.
Hands-on experience in project/portfolio resource planning, reporting, prioritization, and resource budgeting.
Change management experience preferred.
Ability to manage in a hybrid environment between agile and traditional waterfall methodologies.
Responsible for maintaining the PMO budget, as well as department forecasts. 
Ability to build an open environment where conflicts on project priorities and funding decisions can be aired and resolved in an objective manner. 
Strong familiarity with project portfolio management tools and other IT efficiency tools i.e. Jira, Confluence, etc. 
Ability to create, refine and implement process and methodology. 
Able to function tactically but also strategically. 
Experience leading projects and programs within and outside IT, as well as projects and programs that involved external providers, encompassing iterative and agile development. 
Demonstrated leadership of multidiscipline, high-performance work teams/groups. 
Outstanding presentation, communication, and facilitation skills.  
Has excellent inter-personal skills and is experienced in managing clients/users at a senior level. 
Has a thorough understanding of all stages of alternative software engineering life cycles for development both within and beyond own organization. 
Possesses a broad knowledge of business and business functions and understands the significance of commercial constraints. Is able to recognize potential assignments outside own areas of specialization and bring to bear appropriate expertise as necessary. 
Strategic thinker with the ability to deal with complex and ambiguous environments and maintain a business-wide view across a variety of projects, workstreams, and timeframes. 
Good knowledge of Client’s Financial and Operating models, including its business processes, the underlying IT that supports it, and its organizational structure. 
Familiar with Business Process Improvement.
Proficient with Project Planning and Control Techniques - Methods and techniques associated with planning and monitoring progress of projects. To enable management of large analysis phases such as feasibility.

Nice To Haves

PMP certification preferred, but not required.

Responsibilities

Assign project management resources as needed to PMO projects and initiatives. 
Oversee and support project planning activities and the execution of projects according to plan and intended objectives. 
Responsible for Project Management, Financial reporting and resource management of the Projects and Programs within the PMO. 
Leads change and change management activities across the organization in support of business change programs. 
Leads teams of business analysts, program and project managers in both waterfall, agile, and at times a hybrid of both methodologies.  Coordinates delivery with product and business technology teams. 
Provide periodic presentations and reports to senior leadership on Project status and execution. 
Lead the Investment Council meetings to review capital investment proposals. 
Oversees the development, use and maintenance of project management methodologies and standards across the enterprise, including but not limited to agile development methodologies; partner with other Portfolio Managers to provide consistent, efficient processes.  
Develop and maintain comprehensive project management and business analysis standards, tools, processes, and procedures. Uphold and enforce adherence to PMO-established methodologies. 
Initiates and influences relationships with and between key stakeholders involved in the management and implementation of IT plans, and acts as a point of contact for stakeholders, planners, and operational business partners across all business lines. 
Work to remove, resolve, and mitigate barriers, issues and risks that slow or prevent the successful accomplishment of project objectives. 
Engages and influences IT and business leaders to ensure the portfolio will deliver agreed business objectives. 
Manage Portfolio forecasts/budgets related to project delivery and IT assets. 
Ensures capability deliveries are aligned across business functions and within multiple agile and/or operational teams for execution and delivery success. 
Secures technology resources to support the corporate agenda, escalate issues and anticipate project-specific risks to ensure timely and on-budget project implementations. 
Create and maintain processes and policies providing visibility into IT resource utilization and availability. 
Set expectations, establish metrics and goals, and perform performance evaluations of direct reports. 
Liaise with senior management, clients/vendors, business sponsors/leads, and IT teams to conduct high-level investigative studies to seek effective, feasible, and profitable business solutions. 
Utilize own skills and business experience to assess and advise on the practicability of alternatives, assessing technical limitations against operational realities. 
Establish training and mentoring plans to ensure consistent practices in elicitation and documentation of quality deliverables throughout the project lifecycle. 
Business Relationship Management. 
Work closely with, and act as a “trusted advisor” and the primary point of contact from the assigned PMO portfolio, to other functions in the organization such as Operations, Account Management, Business Development, Finance, Legal, Finance, IT, Marketing, HR, etc. 
Provides thought leadership in the development and deployment of Project Management Tools - Automated tools to assist in the project management process, by automating mechanical tasks such as scheduling, resource balancing, and time recording.   
Create, plan, and prioritize projects based on strategic objectives, cost/benefit considerations, risk, timing, capacity and interdependencies. 
Develop standardized reporting to proactively and consistently report on project portfolio status, throughput, resource capability and demand utilization. 
Drive and facilitate the definition, optimization, and enforcement of cross-team processes/workflows with PPM tool. 
Define, document, and iterate on the key processes including roles, activities, artifacts, workflows and change processes. Continuously assess process to ensure new opportunities to increase effectiveness. 
Ensure Efficient use of our capital resources.  Builds plans for ensuring our capital resource forecasts is aligned with utilization.  
Manage the planning, creation, training, testing, implementation, and continuous improvement of the processes within SDLC methodology. 
Develop team to deliver best practices (initiation to planning and execution) through information sharing, training and presentations throughout IT and the rest of the organization. 
Assure understanding and control of sync points and dependencies within the portfolio. 
Tracking and reporting of budget vs plan. 
Serves as primary contact for senior leadership for high-level project status and performance. 
Leads a team of Portfolio Managers, Project Managers, and Business Analysts.