Director of People Operations (Full-Time)

Covenant House California • Los Angeles, CA

72d • $99,200 - $124,000 • Hybrid

About The Position

Covenant House California (CHC) is a nonprofit organization that provides sanctuary and support for youth overcoming homelessness, ages 18-24. CHC believes that no young person deserves to be homeless; that every young person in California deserves housing, food, clothing, education, and most importantly, to be loved. CHC provides a full continuum of services to meet the physical, emotional, educational, vocational, and spiritual well-being of young people. Over the past 36 years, our services have grown and expanded, and we serve more than 1,500 young people every year. Equal employment opportunity and having a diverse staff are fundamental principles at Covenant House California. Employment and promotional opportunities are based upon individual capabilities and qualifications without regard to race, color, religion, sex, pregnancy, sexual orientation, gender identity, age, national origin, marital/parental status, political affiliation, citizenship, disability, genetic information, veteran/ military status, or any other protected characteristic as established under law. We are looking for people who, like us, believe that every young person deserves a place to belong. This is a hybrid position, with the requirement to be in the Los Angeles office at least 3 times a week. As our agency provides direct care to young people that are 18-24 years old, we require that applicants are at least 25 years old. The Director of People Operations is a leadership position responsible for overseeing the human resources functions including employment, compensation, benefits, training, equal employment, employee relations, compliance (federal, state and local), employee leaves and accommodations, and people-related services in support of organization objectives and in alignment with the organization's values. Reporting to the Senior Vice President (SVP), People & Culture, this role ensures the seamless coordination of all HR-related functions through independent contributions and the management of two regional Associate Directors and an HR Generalist. The ideal candidate will have a deep knowledge of HR principles and best practices and experience in executing multiple functions of HR simultaneously and successfully. This position requires an analytical thinker with strong communication skills, solid attention-to-detail, and the ability to navigate multiple priorities.

Requirements

• Bachelor's degree required; Master's degree in Human Resources, Business, or related field preferred (or equivalent experience). HR Certification (PHR, SPHR, SHRM-CP/SCP) preferred.
• Minimum 5-7 years of progressively responsible HR experience, including at least 2 years in a management or director-level capacity overseeing multiple HR functions within the HR continuum. Experience in benefits administration, employee relations, and compliance. Experience analyzing metrics and assessing employee data to find root causes and develop short-, medium- and long-term plans. Expertise investigating and documenting complex ER related issues.
• Strong knowledge of employment law, particularly California labor laws. Excellent communication, leadership, and problem-solving skills. Proven ability to foster inclusion and promote a culture of belonging and respect. Proficiency in Microsoft Office Suite, Adobe Acrobat, and HRIS/ATS systems (TriNet experience preferred).
• Must have and maintain a valid CA driver's license, good driving record and reliable transportation.
• As our agency provides direct care to young people that are 18-24 years old, we require that applicants are at least 25 years old.

Responsibilities

• Partner with the SVP and senior leadership team to develop and implement HR strategies that support engagement, retention, and organizational growth.
• Collaborate with SVP to align people initiatives with CHC's mission, culture, and strategic goals.
• Use data and analytics to assess HR trends and provide actionable insights.
• Partner with SVP to implement a competitive and equity-based compensation and total rewards philosophy.
• Develop, implement, and maintain HR policies and procedures that comply with federal, state, and local laws.
• Advise management on employment law and risk mitigation.
• Lead or support external audits, documentation preparation, and reporting to internal leadership, partner agencies, and government entities.
• Maintain confidential, compliant, and accurate employee records.
• Oversee benefits administration with third-party providers, including enrollments, renewals, and claims management.
• Coordinate with Payroll to ensure accuracy and timely processing of employee data.
• Manage disability, leave, and reasonable accommodation, and return to work processes (STD, LTD, FMLA, ADA, Workers' Compensation).
• Collaborate with hiring managers to build and maintain accurate job descriptions and to implement workforce planning strategies
• Lead HR team in collaborating with hiring managers to ensure planning and execution of effective recruitment and hiring strategies
• Build, maintain, and facilitate a comprehensive and engaging onboarding strategy for all new hires
• Identify annual learning and development priorities that align with business objectives.
• Develop and facilitate leadership and management training programs.
• Oversee the annual performance evaluation process to ensure consistency and fairness.
• Ensure completion of federal, state, and local compliance trainings
• Collaborating with the Sr. Director of Program Training to assign and track required agency training.
• Strengthen communication and collaboration between leadership and employees.
• Provide coaching and guidance to managers on employee relations matters.
• Conduct and document workplace investigations and advise on corrective actions.
• Evaluate and recommend improvements to policies that enhance a positive and inclusive workplace culture.
• Conduct exit interviews and report key themes to leadership for retention planning.

Benefits

• Covenant House California offers an excellent benefits package for full-time employees, (most benefits effective date of hire), including medical, vision, dental, Employee Assistance Program (EAP), 403b retirement account, and a generous vacation package.

What This Job Offers

• Job Type: Full-time
• Career Level: Director
• Industry: Religious, Grantmaking, Civic, Professional, and Similar Organizations