Director of Payments and Operational Excellence

SeedTrust • West Palm Beach, FL

16d • Remote

About The Position

About Veratru Veratru serves as a critical financial partner supporting the federal "No Surprises Act." When healthcare providers and insurance companies disagree on payment for out-of-network services, they enter a structured dispute resolution process. While the arbitration administrators handle the decision-making, Veratru handles the money. We manage the complex flow of administrative and arbitration fees associated with these disputes. We are a technology-forward, process-driven company operating in a high-volume environment where accuracy and agility are paramount. About the Role You will lead and scale the operating system for high-volume payment processing, reconciliation, refunds, and exception handling. You will own the transition from manual processes to an increasingly automated, technology-enabled payments operation. You will combine operational leadership with a systems mindset: simplifying workflows, implementing tooling and automation, and building the metrics, controls, and documentation needed for accuracy and audit readiness. As the organization grows, you will hire, coach, and develop a high-performing team and create a culture of ownership and continuous improvement. How You Will Make an Impact You will build and lead the payments operations function, including hiring, onboarding, training, and performance development. You will establish operating rhythms and measurable standards that drive throughput, quality, and predictability. You will design and implement controls, documentation, and quality checks that reduce financial risk and support audit readiness. You will improve end-to-end workflows for cash application, refunds, and reconciliations so manual effort decreases and accuracy improves. You will partner closely with Accounting to deliver clean reconciliations and reliable close support. You will own escalations by creating clear triage paths, coaching the team through complex cases, and driving root cause fixes. You will lead automation initiatives that reduce manual work across payment processing, reconciliation, exception handling, and approvals. You will partner with Product and Engineering to translate operational needs into clear requirements, prioritization, and successful releases. You will set controls, audit trails, and documentation standards so processes remain compliant as systems evolve. You Will Be a Strong Fit If You Bring Proven leader who has built or scaled high-volume financial or payment operations in regulated environments. Strong accounting and operational foundation with hands-on experience in large-scale payments or reconciliation. Hands-on, builder mindset with a track record of reducing manual work through process design and automation. Strong problem-solving skills to research, resolve, and prevent complex payment issues. Ability to translate operational detail into scalable, long-term solutions.

Requirements

• Proven leader who has built or scaled high-volume financial or payment operations in regulated environments.
• Strong accounting and operational foundation with hands-on experience in large-scale payments or reconciliation.
• Hands-on, builder mindset with a track record of reducing manual work through process design and automation.
• Strong problem-solving skills to research, resolve, and prevent complex payment issues.
• Ability to translate operational detail into scalable, long-term solutions.
• Must be based in the United States.
• Ability to pass a comprehensive background check.

Nice To Haves

• Bonus if you have FinTech Experience
• Bilingual in English and Spanish.

Responsibilities

• Build and lead the payments operations function, including hiring, onboarding, training, and performance development.
• Establish operating rhythms and measurable standards that drive throughput, quality, and predictability.
• Design and implement controls, documentation, and quality checks that reduce financial risk and support audit readiness.
• Improve end-to-end workflows for cash application, refunds, and reconciliations so manual effort decreases and accuracy improves.
• Partner closely with Accounting to deliver clean reconciliations and reliable close support.
• Own escalations by creating clear triage paths, coaching the team through complex cases, and driving root cause fixes.
• Lead automation initiatives that reduce manual work across payment processing, reconciliation, exception handling, and approvals.
• Partner with Product and Engineering to translate operational needs into clear requirements, prioritization, and successful releases.
• Set controls, audit trails, and documentation standards so processes remain compliant as systems evolve.

What This Job Offers

• Job Type: Full-time
• Career Level: Director
• Education Level: No Education Listed