Director of Parts

Duravant • Jonesboro, AR

142d • Onsite

About The Position

Lifecycle Services is Duravant’s brand for service, our customer’s global source for parts and service support. We are a connected service organization for the operating companies under the Duravant family. Our family of companies includes nVenia, FMH Conveyors, Key Technology, and many more. Lifecycle Services becomes a partner to our customers for equipment support and performance optimization on a global scale, with a diverse portfolio of service and support offerings. This fast-growing organization aims to be the premier customer support organization and offers the right candidate the opportunity to help build and shape this growth engine while having the backing of a parent organization. As a Duravant Family Company, we participate in global Diversity, Equity, and Inclusion programs, as well as Doing Good initiatives to support our communities. In addition to a culture that promotes long term career satisfaction, with opportunities for personal and professional growth, we offer an excellent total rewards package that includes: Compensation: We offer competitive compensation Benefits: We have comprehensive benefit packages designed to support our employees' health, well-being, and financial security Development: We have education and training programs which include an educational assistance program Time Off: We offer paid holidays and paid time off Driven Team Members: We have a cross-functional, collaborative environment, focused on delivering results Core Values: Our core values are Teamwork, Respect, Integrity, Winning Spirit, and Sense of Urgency Culture: We are driven by our number one asset - our employees, and their successes Doing Good: We love to be active members of our community! We have several volunteer opportunities throughout the year. Reporting to Sr. Director of Lifecycle Services, this role independently pursues and drives Parts business growth in accordance with the goals and KPIs set forth. The Director of Parts is an integral leadership role within the department and the broader organization, providing leadership and guidance to their team of direct reports as well as the broader sales, engineering, and operations teams when needed. As such it is expected that this position continuously improves the aftermarket parts operations to facilitate growth and customer satisfaction and successfully achieve the company’s long-term strategic goals. The Director of Parts creates functional strategies to meet and exceed company and department sales goals and develops procedures/policies/budgets to support the functional infrastructure. The Director of Parts shares responsibility for achieving overall financial and operational growth objectives for the department in conjunction with service and operations leadership. Candidates for this position are expected to be conversant with methods and practices of employee leadership, project and task management, leading through influence. In addition, they are expected to be familiar with the technologies used in the various systems sold by the company, and their appropriate applications. Lastly, the candidate needs to be well versed in analyzing and interpreting parts sales data to drive performance and growth.

Requirements

• Bachelor's Degree in technical or business field
• 10 - 15 years of work experience; 5 years in a comparable management position.
• Strong business analysis, problem solving, financial acumen, and strategy development skills.
• Ability to interact at all levels of the organization, with customers, partners, and the Duravant Operating Companies
• Strong oral and written communication skills.
• Ability to build commitment and consensus through effectively influencing others
• Ability to travel up to 25% of the time
• Proficient with MS Office Suite including Excel, Word, and Outlook. Relevant experience with ERP/CRM applications is a bonus
• Strong understanding and experience in operations and logistics, knowledge of manufacturing and engineering processes preferred

Nice To Haves

• Experience in OEM / capital equipment industry preferred

Responsibilities

• Consistently focused on building a world class Aftermarket Parts operation by ensuring the highest customer satisfaction levels by ensuring unwavering commitment to growth and profitability through aftermarket parts sales
• Continuously looks for methods to grow Aftermarket Parts revenue, increase margin levels, and optimize customer satisfaction, while maintaining Parts operational expenses and Parts profitability consistent with Parts budgets
• Collaborates with other teams to identify Parts sales process bottlenecks, inefficiencies, and areas for sales growth/cost reduction, proposing innovative solutions to address these issues
• Establishes and monitors key performance indicators (KPIs) and metrics to track the progress and impact of Parts Sales initiatives (including both proactive demand generation and order intake), adjusting strategies as necessary
• Oversees the documentation and updating of processes and procedures to ensure they reflect current best practices
• Conducts market analysis to identify parts opportunities
• Directs and coordinates promotion of parts to increase share of market and obtain competitive position in industry
• Partners with Marketing to develop parts business marketing initiatives – both promotional and monthly, repeatable awareness communication with the customers
• Through cross functional/influence leadership, provides input for parts forecasting and inventory optimization, and consistently drives repeatable behaviors that ensure inventory and parts order fulfillment processes are meeting and exceeding customer expectations
• Works cross functionally with other departments to decrease overall warranty exposure, and expedite any detected quality improvement opportunities
• Executes frequent parts pricing analysis to maintain appropriate pricing structure and provide timely customer communication relating to pricing updates
• Executes frequent parts demand analyses and recommends appropriate actions
• Manages the operational performance of the parts organization from quoting, order entry phase through shipment
• Develops, facilitates and/or executes effective training for Parts reps – from onboarding to continuous development
• Coaches and develops the highest level of professionalism within the Parts team, making it easy for all our customers to do business with us
• Establishes and manages strong working relationships with Duravant Lifecycle Services team
• Establishes and manages strong working relationships across the Duravant Operating Companies to develop, implement, and share best practices
• Maximizes CRM, ERP, and other software tools to streamline all operational processes

Benefits

• We offer competitive compensation
• We have comprehensive benefit packages designed to support our employees' health, well-being, and financial security
• We have education and training programs which include an educational assistance program
• We offer paid holidays and paid time off

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Number of Employees: 501-1,000 employees