Director of Partnership Success

Teachstone

8d•$90,000 - $109,000

About The Position

Teachstone is seeking a collaborative and experienced Director of Partnership Success who understands that our impact and sustainability are closely tied to the success of our partners. This role is responsible for leading and advancing Partnership Success efforts in alignment with Teachstone’s broader strategy, ensuring partners achieve meaningful outcomes through effective use of Teachstone solutions. The ideal candidate is passionate about building and sustaining high-value partner relationships and bringing structure, consistency, and insight to partnership engagement. As a key leader at Teachstone, the Director of Partnership Success will oversee Partnership Success initiatives, support and develop team members, and work cross-functionally to align partner needs with Teachstone’s offerings. This role plays a critical part in driving partner satisfaction, retention, and long-term value by ensuring proactive support, clear communication, and data-informed engagement. If you are a thoughtful people leader who balances strategic thinking with hands-on execution, excels at navigating complex partner relationships, and is committed to delivering strong outcomes through collaborative partnership management, we want to hear from you.

Requirements

Education: Bachelor’s degree in education or a related field, or equivalent experience.
Experience: 7+ years of Progressive experience in client success, account management, service delivery/implementation, or related roles, including experience leading, mentoring, or managing teams.
Relationship Management: Proven ability to manage complex client relationships, build trust, and drive meaningful client outcomes.
Leadership: Demonstrated success leading, coaching, and supporting high-performing teams to deliver consistent, high-quality results.
Strategic and Operational Skills: Strong operational and analytical skills, including process improvement, problem solving, planning, prioritization, and execution.
Collaboration: Ability to build and maintain effective, collaborative relationships with a diverse set of internal and external stakeholders across functions.
Flexibility: Ability to navigate ambiguity and adapt effectively to evolving business priorities.
Educational Knowledge: Understanding of educational systems and best practices in child and teacher development, with the ability to apply this knowledge in partner-facing work.
Communication Skills: Excellent written, verbal, and presentation skills, with the ability to communicate clearly and effectively across roles and levels.
Travel: Willingness to travel as needed, up to 25%.
Technical Proficiency: Proficiency with Salesforce, Google Workspace, and related productivity tools.

Responsibilities

Partnership Success Outcomes: Drive partnership success outcomes across the existing accounts, including increased retention, engagement, satisfaction, and long-term value realization.
Strategy Execution: Lead the execution of partnership success strategies in alignment with Teachstone’s organizational goals, ensuring consistent, high-quality partner engagement and outcomes.
Metrics & Reporting: Work alongside Partnership Success leadership to define, track, and regularly report on partnership success metrics, including client health, contract utilization, engagement indicators, and individual and team performance.
Partnership Health Management: Monitor partnership health trends, proactively identify risks and opportunities, and implement mitigation strategies to support long-term partner success.
Team Leadership & Development: Support, coach, and develop Partnership Success Managers to strengthen consultative skills, strategic thinking, product knowledge, and data-informed decision making.
Strategic Partner Engagement: Engage directly with strategic partners and escalated or complex accounts as needed, coordinating cross-functional resources to ensure timely resolution and positive outcomes.
Onboarding & Lifecycle Management: Oversee Partnership Success involvement in onboarding, implementation, and lifecycle processes to ensure a seamless and consistent partner experience.
Cross-Functional Collaboration: Partner closely with Sales and cross-functional leaders (including Client Strategy, Policy, R&E, Marketing, Product, Services, Finance, etc.) to align on partner needs, share feedback, and coordinate solutions.
Advocacy & Insights: Serve as a senior internal advocate for partners by synthesizing partner insights to inform improvements to Teachstone’s offerings, processes, and engagement models.
Team Culture & Continuous Improvement: Contribute to building and sustaining a high-performing Partnership Success team and a culture of collaboration, accountability, and continuous improvement.
Organizational Support: Support process improvement, systems implementation, and other initiatives as Teachstone continues to grow and mature.