AVP Partnership Success

Ensemble Health Partners

23h • Remote

About The Position

Thank you for considering a career at Ensemble Health Partners! Ensemble Health Partners is a leading provider of technology-enabled revenue cycle management solutions for health systems, including hospitals and affiliated physician groups. They offer end-to-end revenue cycle solutions as well as a comprehensive suite of point solutions to clients across the country. Ensemble keeps communities healthy by keeping hospitals healthy. We recognize that healthcare requires a human touch, and we believe that every touch should be meaningful. This is why our people are the most important part of who we are. By empowering them to challenge the status quo, we know they will be the difference! O.N.E Purpose: Customer Obsession: Consistently provide exceptional experiences for our clients, patients, and colleagues by understanding their needs and exceeding their expectations. Embracing New Ideas: Continuously innovate by embracing emerging technology and fostering a culture of creativity and experimentation. Striving for Excellence: Execute at a high level by demonstrating our “Best in KLAS” Ensemble Difference Principles and consistently delivering outstanding results. The Opportunity: At Ensemble Health Partners, we win by living the Ensemble Difference—showing up with values like People First, Last + Always, All for One + One for All, Your Responsibility Extends Beyond Your Job Description, Developing You Makes Us Better, Don’t Accept Complacency. The Status Quo Isn’t Good Enough, and Surprise + Delight. The AVP, Partnership Success serves as a senior client leader accountable for client relationship health, operational performance, and executive-level partnership across a portfolio of healthcare clients. This role requires strong presence with client executives and internal leaders, the ability to translate priorities into results, and the discipline to manage escalation and communication standards effectively. Location: Texas (remote/work-from-home with travel) Travel: Approximately 50%, including on-site client visits and leadership presence where needed.

Requirements

• Demonstrated experience leading client-facing operations and/or revenue cycle performance in a complex healthcare environment.
• Executive presence with the ability to influence and align diverse stakeholder groups.
• Comfort operating in a travel-intensive role (~50%) with multi-site/client support.

Nice To Haves

• Prior leadership in roles interfacing directly with CFO/finance and revenue cycle leaders (given increasing CFO revenue cycle focus).
• Experience driving structured operating cadences and standards (e.g., recurring governance meetings, review standards, documentation discipline).

Responsibilities

• Client Partnership & Executive Relationship Management Serve as a primary relationship leader for assigned client(s), building trust and alignment with executive stakeholders (CFO/COO and operational leaders).
• Drive structured communication, ensuring the right internal leaders are engaged for client discussions and escalations per established protocol.
• Prepare for and support executive rounding expectations, ensuring high-impact topics are documented and escalated appropriately.
• Operational Leadership & Performance Cadence Own/lead the cadence of client governance (e.g., MORs), including calendar ownership, attendee coordination, and ensuring the right format for virtual vs. onsite sessions.
• Ensure consistent execution of Partnership Success operational standards (including review rhythms and documentation discipline).
• Partner cross-functionally to remove blockers, strengthen execution, and sustain strong service delivery.
• Onsite Presence & Travel Discipline Conduct planned onsite client visits and provide internal visit reporting/summary of purpose and key takeaways to your leader.
• Maintain visibility and planning for client travel/visit frequency using standard team mechanisms (e.g., travel grid expectations).
• Follow travel and expense expectations aligned with Partnership Success guidance (Concur submission standards, covered vs. non-covered expenses).
• People Leadership & Culture (“How we work”) Model and reinforce the Ensemble Difference values daily—especially under pressure—by keeping teams focused, collaborative, and accountable.
• Build a high-performing bench by coaching leaders, developing talent, and creating clarity on expectations and execution standards. (This aligns to how we evaluate “what + how” performance at Ensemble.)

Benefits

• Associate Benefits – We offer a comprehensive benefits package designed to support the physical, emotional, and financial health of you and your family, including healthcare, time off, retirement, and well-being programs.
• Our Culture – Ensemble is a place where associates can do their best work and be their best selves. We put people first, last and always. Our culture is rooted in collaboration, growth, and innovation.
• Growth – We invest in your professional development. Each associate will earn a professional certification relevant to their field and can obtain tuition reimbursement.
• Recognition – We offer quarterly and annual incentive programs for all employees who go beyond and keep raising the bar for themselves and the company.

What This Job Offers

• Job Type: Full-time
• Career Level: Executive
• Education Level: No Education Listed