DIRECTOR OF PARTNER MANAGEMENT 8809897

FeverUp•Chicago, IL

4d•$160,000 - $160,000•Hybrid

About The Position

Title: Director of Partner Management (8809897) Employer: Fever Labs, Inc. Location: Chicago, IL (A hybrid work schedule may be permitted within a commutable distance from the worksite, in accordance with company policies.) Hours: Full time; Mon- Fri (40 hrs/week) Lead a team of partner managers and manage project life cycle of big clients and events in the United States, Canada, and parts of South America after sales and legal teams have signed commercial contract through event's final closing Analyze project needs and performance and report necessary information to internal management and leadership, and external stakeholders Assign duties or responsibilities to project personnel Develop or update project plans including information such as objectives, technologies, schedules, funding, and staffing Execute detailed analysis of data to highlight inefficiencies and improve processes Serve as the main point of contact between all stakeholders, from event organizer to internal teams Communicate product needs (Fever usability) and process needs to HQ, work with product/engineering to prepare a consolidated list of all requirements, and prioritize delivery with the product team Create and maintain an exhaustive Q&A of user queries for use by the user support team Ensure all requirements needed to achieve the project goals have all necessary documentation Monitor project milestones and deliverables, and report project status to managers. Monitor performance of project team members to provide performance feedback Request and review project updates to ensure deadlines are met About You: Must have a Master’s degree or foreign equivalent in Business Administration, Management Science, Quantitative Methods, or a related field plus three (3) years of experience in the position offered or a related position Must have three (3) years of experience with all of the following: Performing analysis including statistical modeling to ensure data-driven decision making using complex analytical tools including SQL, Data Cloud, or Metabase; Managing, analyzing, and visualizing client data using SQL, DataCloud, Metabase, DataStudio, Excel, Alteryx, Tableau, MicroStrategy, Airtable, or VBA to identify trends, forecast demand, and improve service delivery to clients; Developing mathematical models to forecast trends, optimize operations, or analyze client data to provide deeper insights and inform more accurate decision-making surrounding strategy, sales tactics, and long-term planning Must include one (1) year of experience with all of the following: Tracking key performance indicators (KPIs) including revenue, client satisfaction, and churn; Managing and leading a team to accomplish business goals and meet client expectations; Building relationships and growing collaboration agreements with clients

Requirements

Must have a Master’s degree or foreign equivalent in Business Administration, Management Science, Quantitative Methods, or a related field plus three (3) years of experience in the position offered or a related position
Must have three (3) years of experience with all of the following: Performing analysis including statistical modeling to ensure data-driven decision making using complex analytical tools including SQL, Data Cloud, or Metabase; Managing, analyzing, and visualizing client data using SQL, DataCloud, Metabase, DataStudio, Excel, Alteryx, Tableau, MicroStrategy, Airtable, or VBA to identify trends, forecast demand, and improve service delivery to clients; Developing mathematical models to forecast trends, optimize operations, or analyze client data to provide deeper insights and inform more accurate decision-making surrounding strategy, sales tactics, and long-term planning
Must include one (1) year of experience with all of the following: Tracking key performance indicators (KPIs) including revenue, client satisfaction, and churn; Managing and leading a team to accomplish business goals and meet client expectations; Building relationships and growing collaboration agreements with clients

Responsibilities

Lead a team of partner managers and manage project life cycle of big clients and events in the United States, Canada, and parts of South America after sales and legal teams have signed commercial contract through event's final closing
Analyze project needs and performance and report necessary information to internal management and leadership, and external stakeholders
Assign duties or responsibilities to project personnel
Develop or update project plans including information such as objectives, technologies, schedules, funding, and staffing
Execute detailed analysis of data to highlight inefficiencies and improve processes
Serve as the main point of contact between all stakeholders, from event organizer to internal teams
Communicate product needs (Fever usability) and process needs to HQ, work with product/engineering to prepare a consolidated list of all requirements, and prioritize delivery with the product team
Create and maintain an exhaustive Q&A of user queries for use by the user support team
Ensure all requirements needed to achieve the project goals have all necessary documentation
Monitor project milestones and deliverables, and report project status to managers. Monitor performance of project team members to provide performance feedback
Request and review project updates to ensure deadlines are met