Director of Partner Success

Protocol Behavioral Health

8d • Remote

About The Position

The Director of Partner Success is part of the operations team focused on building and sustaining strong, high-impact relationships with our oncology practice partners. This role serves as the primary operational and strategic liaison between partner practices and our internal teams, ensuring seamless communication, effective workflow integration, and measurable partnership performance. The Director of Partner Success will lead ongoing partnership management, including performance tracking, quarterly joint operating committee meetings, and continuous workflow optimization, while also supporting the launch and implementation of new practice partnerships. This role is well-suited for a healthcare operations leader who thrives in fast-moving, early-stage environments and brings a thoughtful, problem-solving approach to partner engagement.

Requirements

• 7-10 years of experience in healthcare operations, customer success, or partner management roles.
• Particular experience managing successful operational partnerships and maintaining strong relationships with stakeholders across organizations.
• Strong organizational skills with exceptional attention to detail, and the ability to manage multiple priorities simultaneously.
• Excellent written and verbal communication skills, with the ability to engage effectively with diverse stakeholders.
• A strong problem-solving mindset, with sound judgment and the ability to navigate complex operational challenges
• Comfort operating in a fast-paced, early-stage environment, with adaptability to ambiguity and ongoing change

Responsibilities

• Own and manage ongoing relationships with oncology practice partners, ensuring clear, consistent communication between key stakeholders on both teams
• Monitor and report on partnership performance metrics, providing actionable insights to partner practices and internal leadership
• Plan, organize, and lead quarterly JOC meetings with practice partners
• Collaborate cross-functionally to integrate and align operational workflows between our organization and partner practices
• Continuously evaluate and optimize workflows to improve efficiency, performance outcomes, and overall partner experience, including adapting to new software releases or operational updates
• Support launch and implementation of new practice partnerships
• Perform other duties as assigned

Benefits

• Employees benefit from flexible remote work, competitive healthcare coverage, generous paid time off, and the fulfillment of knowing their work directly improves lives.

What This Job Offers

• Job Type: Full-time
• Career Level: Director
• Education Level: No Education Listed