Director of Outpatient Services

Lifepoint Health • Tampa, FL

8d

About The Position

Tampa Behavioral Hospital is part of Lifepoint Health , a diversified healthcare delivery network with facilities coast to coast. We are driven by a profound commitment to prioritize your well-being so you can provide exceptional care to others. As a Director of Outpatient Services joining our team, you’re embracing a vital mission dedicated to making communities healthier ® . Join us on this meaningful journey where your skills, compassion and dedication will make a remarkable difference in the lives of those we serve. How you’ll contribute A Director of Outpatient Services who excels in this role: Responsible for ensuring that company approved programs are implemented and being provided consistently. Provides oversight to the therapists and provides feedback through the performance evaluation process, supervision, and training and, if necessary, through counseling. Ensures that all interventions (individual, group, and family therapy) are performed and documented according to professional clinical standards. Conducts regular audits on patient charts to ensure compliance with Lifepoint and regulatory agency requirements. Actively participates in survey activities (TJC, Medicare, and licensing). Ensures the timely completion of all required reporting needs, including but not limited to: weekly reports, monthly PI and financial audits, required engagement and action plans, and quarterly board reports. Attends treatment team meetings on a regular basis. Reviews with the nurse to make sure all patients are seen by MD in a timely manner. Ensures that clarification of the therapeutic role and treatment plan with the patient and family is completed and reviewed by each therapist. Actively participates in the complaint resolution process as needed. Oversees therapists to make sure the Basis 32 and Patient Satisfaction Surveys are completed as required by policy. Along with the Outpatient Coordinator review any transportation issues on a daily basis. Actively seeks to identify new potential referral sources and maintains good working relationships with all referral sources. Collaborates with the other hospital departments and disciplines to ensure patient engagement and connectivity to high quality care. Partners with the Inpatient Team to support access and engagement in the Continuum of Care. Partners with HR to support and lead retention, recruitment, and succession planning initiatives within their department. Partners with Quality to analyze patient satisfaction date, understanding areas for improvement and leading development opportunities to improve patient outcomes and satisfaction across their department. Partners with the Business Office, HIM, and UR Departments to identify opportunities for improvement within the authorization and denial processes and supports/carry out action plans. Is responsible to collaborate with leadership team members related to hospital operations. Other duties and projects as assigned.

Requirements

• Master’s degree from an accredited school of social work or is qualified by education and experience in the social services needs of patients with psychiatric and substance use issues.
• Previous experience in outpatient healthcare required.
• (A knowledge of psychiatric and chemical dependency treatment principles required.)
• Current unencumbered clinical social work or counseling license.
• CPR certification and Crisis Prevention Training (CPI) within 30 days of employment and prior to any patient contact.

Responsibilities

• Responsible for ensuring that company approved programs are implemented and being provided consistently.
• Provides oversight to the therapists and provides feedback through the performance evaluation process, supervision, and training and, if necessary, through counseling.
• Ensures that all interventions (individual, group, and family therapy) are performed and documented according to professional clinical standards.
• Conducts regular audits on patient charts to ensure compliance with Lifepoint and regulatory agency requirements.
• Actively participates in survey activities (TJC, Medicare, and licensing).
• Ensures the timely completion of all required reporting needs, including but not limited to: weekly reports, monthly PI and financial audits, required engagement and action plans, and quarterly board reports.
• Attends treatment team meetings on a regular basis.
• Reviews with the nurse to make sure all patients are seen by MD in a timely manner.
• Ensures that clarification of the therapeutic role and treatment plan with the patient and family is completed and reviewed by each therapist.
• Actively participates in the complaint resolution process as needed.
• Oversees therapists to make sure the Basis 32 and Patient Satisfaction Surveys are completed as required by policy.
• Along with the Outpatient Coordinator review any transportation issues on a daily basis.
• Actively seeks to identify new potential referral sources and maintains good working relationships with all referral sources.
• Collaborates with the other hospital departments and disciplines to ensure patient engagement and connectivity to high quality care.
• Partners with the Inpatient Team to support access and engagement in the Continuum of Care.
• Partners with HR to support and lead retention, recruitment, and succession planning initiatives within their department.
• Partners with Quality to analyze patient satisfaction date, understanding areas for improvement and leading development opportunities to improve patient outcomes and satisfaction across their department.
• Partners with the Business Office, HIM, and UR Departments to identify opportunities for improvement within the authorization and denial processes and supports/carry out action plans.
• Is responsible to collaborate with leadership team members related to hospital operations.
• Other duties and projects as assigned.

Benefits

• Comprehensive Benefits : Multiple levels of medical, dental and vision coverage tailored benefit options for part-time and PRN employees, and more.
• Financial Protection & PTO : Life, accident, critical illness, hospital indemnity insurance, short- and long-term disability, paid family leave and paid time off.
• Financial & Career Growth : Higher education and certification tuition assistance, loan assistance and 401(k) retirement package and company match.
• Employee Well-being : Mental, physical, and financial wellness programs (free gym memberships, virtual care appointments, mental health services and discount programs).
• Professional Development : Ongoing learning and career advancement opportunities.

What This Job Offers

• Job Type: Full-time
• Career Level: Director
• Number of Employees: 5,001-10,000 employees