Director of Outpatient Services

Crestwyn Behavioral Health•Memphis, TN

33d•Onsite

About The Position

Crestwyn Behavioral Health is a modern psychiatric and addiction treatment hospital in Germantown/Memphis, TN, offering inpatient and outpatient care for adults, seniors — and in some cases adolescents — with mental-health and substance-use disorders.Patients receive personalized treatment plans (therapy, medication management, and support) in a calm facility with comfortable rooms, outdoor courtyards and recreational amenities. PURPOSE STATEMENT: The Director of Outpatient Services is responsible for leading the day-to-day operations and long-term success of the facility’s partial hospitalization programs (PHP) and intensive outpatient programs (IOP). This role is accountable for achieving key performance targets - including volume growth, financial performance, patient experience, and clinical quality – by driving clinical excellence, operational rigor, referral growth, and standardized care delivery across the behavioral health care continuum. The Director will serve as a clinical leader, performance coach, and community advocate, ensuring a seamless transition for patients stepping down from inpatient care and patients stepping up from community-based care.

Requirements

Required to be a Master’s or Doctorate-level Licensed Clinician – e.g., LCSW, LMHC, LMFT, PsyD, PhD.
Minimum of 4 years in behavioral healthcare, including 2+ years of operations and managerial experience.
Master’s or Doctorate-level Licensed Clinician – e.g., LCSW, LMHC, LMFT, PhD (Clinical, Counseling or Educational Psychology), or PsyD

Nice To Haves

Experience with PHP and IOP levels of care strongly preferred. Preference for experience working with acute psychiatric hospital and/or residential SUD treatment providers.

Responsibilities

Oversee day-to-day operations and clinical program for PHP and IOP services, including occasional facilitation of groups
Achieve key business objectives including ADC, visits, revenue, EBITDA, patient retention, patient satisfaction, and clinical quality outcomes
Monitor KPIs regularly and adjust operations to meet goals, address barriers, and ensure continuous improvement.
Serve as a visible leader with internal stakeholders to drive step-down admissions from inpatient units and build advocacy for outpatient care/behavioral health care continuum
Actively support business development and outreach activities to enhance brand awareness and drive direct admissions.
Coordinate weekly group assignments and session topics to balance clinician workloads and tailor care to patient cohort needs. Utilize feedback, patient outcome data, and satisfaction surveys to enhance care delivery and program relevance and to ensure services remain accessible and responsive to the needs of the target population.
Collaborate with divisional and corporate leadership on identifying and implementing strategic growth initiatives, including expansion planning and program development.
Hire, onboard, and retain a high-performing team
Provide supervision, training, and mentorship for clinical and support staff, including therapists, counselors, BHAs, and students.
Ensure compliance with all relevant licensure, accreditation, regulatory, and contractual obligations (e.g., Joint Commission, CMS, state laws).
Develop and assist with the development and implementation of policies and procedures.
Ensure accurate and timely documentation of patient records and services delivered.