Director of Outlets

Auberge Collection•Rutherford, CA

13h•$115,000 - $125,000•Onsite

About The Position

Auberge du Soleil is the flagship location of the Auberge Collection. Service is attentive yet unobtrusive, genuine yet poised. Our employees are committed to ensuring that each guest’s stay is perfect. Auberge du Soleil is a member of Relais & Châteaux, an international association of 500+ elite independent hotels and restaurants in 60 countries. Founded in France and headquartered in Paris, the association serves as an ambassador for the French "joie de vivre" and the highest culinary standards. As an employee of Auberge du Soleil, you will enjoy not only the stunning beauty of our gorgeous Napa Valley hillside, but also competitive pay, benefits, and a challenging, fun working environment. The Director of Outlets is responsible for the strategic leadership, operational excellence, and financial performance of all food and beverage outlets, including The Restaurant, The Bar, In-Room Dining, and Pool Dining. This role ensures an exceptional guest experience that reflects the highest standards of luxury hospitality, while fostering a culture of accountability, collaboration, and continuous improvement. This leader serves as a key partner to the Executive Chef, Hotel Leadership Team, and Talent & Culture, driving performance through strong leadership presence, operational discipline, and a deep commitment to Auberge’s values and service philosophy.

Requirements

Minimum 5–7 years of progressive leadership experience in luxury food & beverage operations
Proven experience overseeing multiple outlets in a high-end or Forbes/Michelin-level environment
Strong financial acumen with experience managing budgets, forecasting, and labor controls
Deep understanding of front-of-house operations, service standards, and guest experience design
Exceptional leadership presence with the ability to inspire and influence at all levels
Strong communication skills with a focus on clarity, empathy, and accountability
Highly organized with strong operational and strategic thinking capabilities
Ability to navigate complex situations with professionalism and sound judgment
Passion for luxury hospitality, food & beverage, and creating memorable guest experiences

Responsibilities

Champion Auberge’s culture, fostering an environment of trust, accountability, and engagement across all outlets
Lead, coach, and develop department leaders, building a high-performing and empowered management team
Model intentional communication and inspire teams to deliver warm, anticipatory, and personalized service
Drive alignment with “Promises & Practices,” ensuring consistency in leadership behaviors and guest interactions
Partner with Talent & Culture to support recruitment, onboarding, training, and retention strategies
Oversee daily operations of The Restaurant, Bar, In-Room Dining, and Pool to ensure seamless execution and service consistency
Establish, implement, and refine SOPs to improve efficiency, service delivery, and overall guest satisfaction
Maintain Forbes 5-Star and Michelin-level standards across all outlets
Ensure compliance with all health, safety, sanitation, and alcohol service regulations
Collaborate closely with culinary leadership to ensure alignment between kitchen and front-of-house operations
Ensure every guest interaction reflects luxury, personalization, and attention to detail
Actively engage with guests, handling escalations with professionalism, empathy, and urgency
Monitor guest feedback and implement improvements to enhance the overall dining experience
Partner with Sales, Events, and Concierge to ensure seamless coordination for group and VIP experiences
Oversee financial performance of all outlets, including budgeting, forecasting, and cost control
Drive revenue through strategic initiatives, upselling, and innovative programming
Analyze financial reports and KPIs to identify opportunities for improvement
Manage labor effectively, ensuring alignment with business levels while maintaining service excellence
Partner with Finance on reporting, forecasting, and long-term planning
Lead performance management processes, including coaching, feedback, and disciplinary action when necessary
Ensure consistent application of policies, procedures, and California labor laws
Identify talent and create development plans to support internal growth and succession planning
Support Management in Development (MDP) participants through coaching, mentorship, and exposure to outlet operations
Promote a culture of recognition, engagement, and continuous feedback
Develop and execute outlet strategies aligned with overall hotel goals
Introduce new concepts, programming, and service enhancements to elevate the guest experience
Stay current on industry trends and continuously seek opportunities for innovation
Collaborate cross-functionally to drive property-wide initiatives and operational improvements