Director of Organizational Change Management

Triumph Financial, Inc.•Dallas, TX

About The Position

Join Triumph! At Triumph, our vision is a world where freight transactions are accurate and seamless on the most modern and secure freight transaction network. That’s why we’re looking for passionate, innovative, solutions-oriented people to join our team. We thrive on providing exceptional customer service and we look for team members with an entrepreneurial spirit and a passion to build successful partnerships with our clients. Because at the end of the day our goal is to help our partners businesses run better. In this role you will guide internal consulting delivery focused in the area of change management transformation planning and execution, within the Strategic Project Management Office (SPMO). The primary goal is to partner with Triumph to drive impactful business results that change the top and bottom line. Engage in quality delivery of selected engagements while providing OCM best practice, distinct and practical expertise and overall thought leadership. Guide and mentor members of the SPMO team in the successful delivery of client engagements of impactful projects. Tailor individual approaches to shaping and scoping client work such that we can achieve the client outcomes with the best solution for Triumph. Partner within the SPMO to bring forward the best practices and thought leadership across all delivery areas. Maximize team utilization, staff development, and overall career progression. A Day in the Life: Client Value Establishes trust-based, advisory client relationships. Drive achievement of targeted client outcomes and overall SPMO objective and brand development. Leads development, iteration and syntheses of key messages during client meetings/presentations. Projects and inspires confidence while delivering relevant insights and expertise. Play a lead role in identifying opportunities to optimize SPMO value delivery and client outcome. Ensure “success conditions” for effective knowledge transfer to clients and across SPMO team. Drive development and documentation of new SPMO intellectual capital from ongoing client work. Leads SPMO’s overall relationship management with project delivery team and key stakeholders. Anticipates and manages potential issues and conflict during client engagements. Team Leadership Partners with key client stakeholders to structure engagements with realistic scope, work cadence and effective team balance & chemistry. Ensures that SPMO team is positioned for success and in roles that address developmental priorities. Effectively anticipates and manages project and team conflicts. Manages stressful situations with poise and without compromising client service orientation. Effectively leads a SPMO “community of practice” in targeted areas. Shows strong followership of junior staff seeking to work for her/him. Uphold and exhibit Triumph Values: Transparency, Respect, Invest for the Future, Unique, Mission is more than the Money, People Make the Difference & Humility. Respond well to feedback and show related performance corrections. Distinct knowledge and Institution Building Designs, develops and executes change management deliverables in accordance with the SPMO OCM methodology including overall change strategy/plan, stakeholder assessments, communication plan, and integration with training plans. Leverages relevant industry trends, LOB and functional knowledge to play active role in shaping SPMO’s overall client account plan, value proposition and relevant project agenda . Viewed by clients as expert and thought leader in relevant LOB and two functional areas (Transformation, Strategy, Program Management, Performance Improvement). Plays an active role designing, driving and safeguarding SPMO’s intellectual capital and extended knowledge network in relevant areas. Is an active member of relevant professional associations. Plays a lead role in Triumph’s corporate innovation and knowledge management initiatives—beyond SPMO-specific initiatives. Works with VPs to advance SPMO’s strategy and priority client, team development and building institutional initiatives. Leads by example and encourages and enables team members to participate and lead in corporate stewardship and local office events.

Requirements

Bachelor's degree in finance, business administration, economics, technology, industrial engineering, organizational psychology or related fields.
Minimum of 8-10 years related experience and general leadership experience preferred.
Background working in a supervisory/leadership position in either a major strategy or operations consulting firm or an internal consulting group.
Change Management Expertise in major organizational transformational program(s) outside of “ERP Implementation” or Similar IT Implementations.
Executive communications skills and presence are required.
Ability to comprehend, analyze, and interpret the most complex business documents.
Ability to respond effectively to the most sensitive issues.
Ability to create power point presentations and documents that concisely communicate key messages.
Ability to facilitate group conversations virtually and in-person to make effective and persuasive presentations.
Ability to motivate and effectively persuade key employees, senior leadership and client groups.
Requires in-depth knowledge of financial terms and principles, especially at the project or program level.
Ability to review complex financial/business analysis and reports.
Ability to analyze the most complex business/financial data and develop innovative solutions.
Mastery of Excel based analysis with exposure to data visualization techniques with Power BI.
Proficiency in developing transformation / program management artifacts / tools in support of strategic objectives.
Ability to resource plan.
Advanced problem solving.
Regular, predictable attendance is required.

Nice To Haves

Master’s degree preferred.
Financial service or technology industry experience preferred.
Good knowledge of technology/digital trends.
Certification in the following disciplines are highly desirable: ProSci / Change Management Six Sigma PMP M&A

Responsibilities

Establishes trust-based, advisory client relationships.
Drive achievement of targeted client outcomes and overall SPMO objective and brand development.
Leads development, iteration and syntheses of key messages during client meetings/presentations.
Projects and inspires confidence while delivering relevant insights and expertise.
Play a lead role in identifying opportunities to optimize SPMO value delivery and client outcome.
Ensure “success conditions” for effective knowledge transfer to clients and across SPMO team.
Drive development and documentation of new SPMO intellectual capital from ongoing client work.
Leads SPMO’s overall relationship management with project delivery team and key stakeholders.
Anticipates and manages potential issues and conflict during client engagements.
Partners with key client stakeholders to structure engagements with realistic scope, work cadence and effective team balance & chemistry.
Ensures that SPMO team is positioned for success and in roles that address developmental priorities.
Effectively anticipates and manages project and team conflicts.
Manages stressful situations with poise and without compromising client service orientation.
Effectively leads a SPMO “community of practice” in targeted areas.
Shows strong followership of junior staff seeking to work for her/him.
Uphold and exhibit Triumph Values: Transparency, Respect, Invest for the Future, Unique, Mission is more than the Money, People Make the Difference & Humility.
Respond well to feedback and show related performance corrections.
Designs, develops and executes change management deliverables in accordance with the SPMO OCM methodology including overall change strategy/plan, stakeholder assessments, communication plan, and integration with training plans.
Leverages relevant industry trends, LOB and functional knowledge to play active role in shaping SPMO’s overall client account plan, value proposition and relevant project agenda .
Viewed by clients as expert and thought leader in relevant LOB and two functional areas (Transformation, Strategy, Program Management, Performance Improvement).
Plays an active role designing, driving and safeguarding SPMO’s intellectual capital and extended knowledge network in relevant areas.
Is an active member of relevant professional associations.
Plays a lead role in Triumph’s corporate innovation and knowledge management initiatives—beyond SPMO-specific initiatives.
Works with VPs to advance SPMO’s strategy and priority client, team development and building institutional initiatives.
Leads by example and encourages and enables team members to participate and lead in corporate stewardship and local office events.