Organizational Change Management Specialist

Maricopa County • Phoenix, AZ

1d • $65,000 - $103,750 • Onsite

About The Position

At the heart of every organization is a "why" a purpose that drives everything we do. As the Organizational Change Management (OCM) Specialist, your role is to inspire and lead people through the journey of change by connecting that change to the larger purpose of the organization. You will be the catalyst that ensures that the technologies we implement and the processes we redesign are embraced, adopted, and used to their full potential, because you will have helped people see why the change matters. This isn't just about managing resistance or executing a plan. It's about creating a sense of meaning behind each change, so that employees aren't just complying they’re engaged, motivated, and excited about what's possible.

Requirements

• Four years in either organizational change management, communications, project management, or business analysis, preferably within a government or large enterprise setting
• Bachelor’s Degree in Business Administration, Communications, Public Administration, or an IT related field
• An equivalent combination of post-secondary education and/or job-related experience may substitute for the minimum qualifications on a year-for-year basis

Nice To Haves

• Certification in change management (e.g., Prosci, ACMP) is preferredMaster’s Degree in Business Administration
• Proven experience as a communications specialist
• Experience working in a technical environment
• Experience working with local or state government

Responsibilities

• Serve as the primary change manager for high-impact projects by planning and executing comprehensive change management strategies. Responsibilities include conducting change impact assessments, developing tailored change and communication plans that emphasize user benefits and foster engagement, and ensuring clear, consistent, and motivating messaging across all channels.
• Facilitate stakeholder buy-in, proactively address resistance, evaluate the effectiveness of change initiatives, and maintain strong relationships with internal and external stakeholders to ensure successful adoption and sustained outcomes
• Collaborate with project managers related to OCM to seamlessly integrate change management activities into project initiatives. This includes embedding OCM strategies into project plans, monitoring and reporting on change management progress across multiple projects, and ensuring consistent application of change management practices throughout the department.
• Maintain a comprehensive Center of Practice for Organizational Change Management within the Enterprise Technology and Innovation department. Responsibilities include regularly updating best practices, methodologies, and tools, as well as providing training resources and ongoing support to staff to promote the effective application of change management principles across the organization.
• Develop departmental communication strategies, standards, and templates, along with compelling strategic communications on behalf of senior leadership for both internal and external audiences. This includes crafting clear, consistent messaging that aligns with organizational goals and enhances engagement across all stakeholder groups.

Benefits

• Work with a greater purpose
• Tuition reimbursement
• Exceptional work-life balance
• Opportunities for growth and development within Maricopa County
• Low-cost, high-value healthcare for you and your qualifying dependents
• Child care benefits, including access to our on-site center, Maricopa County Kids Club, dedicated to serving Maricopa County families exclusively
• Paid vacation, sick time, and parental leave
• Extensive wellness program, including healthcare premium discounts
• Maricopa County participates in the Arizona State Retirement System. This defined retirement benefit requires a 12% monthly contribution rate and includes a 100% employer match on Day 1

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level