Director of Operations

ISS • Los Angeles, CA

10d • $120,000 - $140,000 • Onsite

About The Position

The Director of Operations serves as a strategic partner to both the ISS/Guckenheimer executive leadership team and the client, ensuring all programs align with business objectives, operational priorities, and contractual commitments.

As a visible and engaged leader, the Director of Operations serves as a strategic partner to the Key Account Manager, ensuring alignment between operational execution, client expectations, and business objectives. This role plays a critical part in translating strategy into consistent, high-quality execution across the campus.

The Director of Operations supports the General Manager, Campus Executive Chef, and operations teams by providing clear direction, reinforcing standards, and ensuring accountability at all levels of the organization. Through strong leadership presence and ongoing engagement, the Director drives consistency in service delivery, operational discipline, and adherence to ISS/Guckenheimer standards.

The Director plays a critical role in advancing account excellence, driving consistency, standardization, and innovation across the operation, while leveraging Power BI insights and data analytics to inform decision-making and optimize performance.
Success in this role requires strong business acumen, operational rigor, and a deep understanding of the corporate dining and food & beverage environment, combined with the ability to translate data into action.

Requirements

• You are food-obsessed and operationally driven.
• You lead with passion, purpose, and pride, and you understand that exceptional hospitality programs are built on disciplined execution, strong leadership, and teams who win together.
• You thrive at the intersection of culinary excellence, operational precision, and data-driven decision-making.
• You are equally comfortable: Leveraging Power BI, dashboards, and analytics to drive smarter business decisions Walking the floor and coaching teams in real time Engaging with clients and building trusted partnerships
• You believe operational excellence protects the craft, and you create clarity, accountability, and alignment so teams can perform at their best.
• You lead with ownership, think strategically, act decisively, and build strong partnerships that drive meaningful results—especially in times of transformation.
• Success in this role is defined by an unwavering commitment to hospitality, operational excellence, and delivering exceptional guest experiences every day.
• Strong business acumen
• Operational rigor
• A deep understanding of the corporate dining and food & beverage environment
• Ability to translate data into action
• Communicates with clarity and confidence, aligns stakeholders, and inspires teams
• Builds trusted relationships and delivers exceptional experiences
• Drives disciplined execution and scalable systems
• Leverages Power BI, analytics, and insights to guide strategy and performance
• Owns outcomes and delivers results with urgency and precision
• Thrives in transformation environments and leads through change
• Fosters collaboration, respect, and belonging
• Leads with transparency and high ethical standards
• Ability to stand and walk for extended periods (up to 8 hours per day)
• Ability to lift up to 25 pounds
• Maintain professional appearance standards
• Thrive in a fast-paced, high-volume environment
• All employees must adhere to Health, Safety, Environment, and Quality (HSEQ) policies and procedures to ensure a safe and compliant work environment. This includes following safety protocols, maintaining environmental responsibility, and upholding quality standards in all tasks. Employees are expected to actively participate in HSEQ training and report any potential hazards or compliance concerns.

Responsibilities

• Leverage Power BI and other reporting tools to monitor performance, identify trends, and uncover risks and opportunities
• Translate complex data into clear, actionable insights for operational and client leadership
• Support leadership in making data-based decisions that improve performance, guest experience, and financial outcomes
• Partner with Finance and operational teams to align insights with execution
• Ensure data integrity, consistency, and visibility across all reporting platforms
• Continuously enhance reporting capabilities, dashboards, and KPI tracking
• Drive a culture where decisions are grounded in data, not assumptions
• Support operations with a hospitality-first mindset, ensuring every restaurant and service point delivers a consistent and elevated guest experience
• Partner closely with the Key Account Manager, executive leadership team, and client stakeholders to align operational strategy with business objectives
• Ensure consistent execution of ISS/Guckenheimer and client standards across all locations
• Maintain a visible on-site presence, coaching leaders and reinforcing accountability
• Use data and reporting insights to guide operational priorities and improve execution
• Oversee financial performance including margin management, cost controls, and forecasting accuracy
• Drive accountability for KPIs and performance metrics across the campus
• Utilize Power BI and financial reporting tools to track performance, identify gaps, and drive corrective actions
• Ensure operational systems and reporting tools support accurate, scalable, and timely decision-making
• Drive standardization, optimization, and deployment of best practices across the account
• Ensure delivery on all contract commitments and service level agreements
• Identify opportunities for innovation, efficiency, and enhanced guest experience
• Use data insights to prioritize and validate improvement initiatives
• Lead execution of key initiatives, renovations, and program enhancements
• Build and develop high-performing teams across operations and culinary
• Foster a culture of accountability, collaboration, and continuous improvement
• Lead regular leadership alignment meetings to reinforce standards and expectations
• Coach leaders to balance hospitality excellence with operational discipline and data-driven performance management
• Embed food safety and workplace safety into daily operations
• Ensure kitchens and service areas are organized, clean, and inspection-ready
• Enforce all regulatory, HACCP, and NSF standards
• Oversee allergen control, labeling, and compliance with precision

Benefits

• ISS offers full-time employees a variety of benefits, including medical, dental, life, and disability insurance, as well as a comprehensive leave program based on employment status.

What This Job Offers

• Job Type: Full-time
• Career Level: Director
• Education Level: No Education Listed
• Number of Employees: 5,001-10,000 employees