Director of Operations

Mixlab•New York, NY

9d•$120,000 - $145,000

About The Position

The Director of Operations supports the Vice President of Operations & Compliance by leading day-to-day execution across supply chain, logistics, demand planning and general operational initiatives. This role acts as a key operational partner to pharmacy sites, providing project management support, cross-functional coordination, and hands-on assistance as business needs arise. The Director ensures operational plans are implemented effectively, escalates risks appropriately, and helps maintain compliance, service levels, and cost discipline across all Mixlab locations. Mixlab is the first modern pet pharmacy that focuses on creating high-quality, custom medications and delightful experiences for pets, their parents and veterinarians. By putting service at the heart of everything we do, we're able to provide the best personalized care for our furry friends, as well as those who care for them. Mixlab is proud to be a PCAB-accredited compounding pet pharmacy. Check us out on Instagram or see our 5 star reviews on Google, Yelp and Facebook! We are committed to a workplace that thrives on inclusion, diversity, equity, and access (IDEA). As such, all qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status. Mixlab is also committed to hiring practices that support access, equal opportunity and reasonable accommodation for individuals with disabilities. To request reasonable accommodation for your application or interview, please contact the Mixlab Talent Acquisition team at [email protected] or call 929-207-2659. Pay ranges at Mixlab are based on competitive market data for our industry and company size. In addition to base pay, our total compensation package for full-time employees includes benefits and equity. We determine individual pay based on qualifications for the role, experience level, and skillset, and we expect offers made to candidates to fall throughout the range advertised. We may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed, please contact us.

Requirements

You have 8-10 years of experience in operations, supply chain and logistics at a multi location pharmacy/ healthcare environment.
Demonstrated ability to manage complex operational workflows and support cross-functional initiatives.
Strong organizational and project management skills with attention to detail and follow-through.
Ability to operate effectively in a fast-paced, regulated environment with shifting priorities.
Collaborative, solutions-oriented mindset with a willingness to support sites hands-on when needed.

Nice To Haves

MBA preferred but not required.

Responsibilities

Manage monthly open-to-buy planning for APIs, commercial medications, and supplies across all Mixlab facilities (TX, FL, NY, CA, WI).
Execute vendor negotiations and pricing initiatives in alignment with strategy set by the executive team.
Maintain active vendor relationships and performance tracking, including vendor scorecards for critical suppliers.
Support initiatives to reduce out-of-stock rates while minimizing waste, expirations, and unnecessary spend.
Lead annual physical inventory counts and reconciliation efforts at each lab.
Ensure pharmacy sites have the materials and supplies required to maintain service-level expectations.
Partner with Finance, Lab Leadership, and Data teams on SKU growth planning, forecasting, and demand modeling.
Oversee reverse logistics processes, including hazardous waste handling and expired drug removals.
Manage and develop supply chain and logistics team members, ensuring clear task ownership and process consistency.
Support ownership of the shipping cost center, focusing on cost control, service reliability, and reporting.
Manage day-to-day relationships with national, regional, and same-day carriers.
Track and report on on-time delivery metrics for new scripts and refills, escalating risks or trends as needed.
Audit shipping and fulfillment SOP adherence across labs and coordinate corrective actions.
Oversee packaging execution, including cold-chain materials, inserts, and customer-facing components.
Coordinate internal communications related to weather delays, carrier disruptions, and packaging updates.
Partner with Licensing, Compliance, and Lab teams to ensure shipping practices meet regulatory requirements.
Own operational data integrity for all operations including supply chain, inventory, and fulfillment metrics across all Mixlab pharmacy locations.
Develop and maintain standardized dashboards and reporting for key performance indicators, including demand forecasts, inventory turns, fill rates, service levels, expirations, and shipping performance.
Translate data from Flooffy, PK, and related systems into actionable insights for pharmacy leadership, Finance, and executive stakeholders.
Partner with Ops and Finance teams to ensure alignment between operational reporting, financial forecasts, and executive dashboards.
Identify data gaps, reporting inconsistencies, and process inefficiencies, and drive corrective actions to improve decision-making accuracy.
Serve as the operational liaison between pharmacy sites, Finance, Commercial, and Data teams to ensure demand signals are understood and acted upon consistently.
Provide data-backed recommendations to the VP of Operations & Compliance regarding capacity planning, labor alignment, automation investments, and long-term infrastructure needs.
Lead short- and medium-term demand planning in collaboration with Finance, Lab Leadership, and sales teams, incorporating seasonality, promotional activity, new SKU launches, and historical utilization trends.
Support SKU rationalization, product lifecycle management, and growth planning through data-driven analysis.
Convert demand forecasts into actionable supply plans, including inventory targets, safety stock parameters, and open-to-buy recommendations.
Monitor forecast accuracy and bias, proactively adjusting planning assumptions to minimize stockouts, excess inventory, and expirations.
Support scenario planning for demand surges related to weather events, disease outbreaks, marketing initiatives, holidays, or regulatory changes.
Establish repeatable cadence for forecast reviews and demand reconciliation across sites, ensuring consistent execution and accountability.
Support the VP of Operations & Compliance by leading or coordinating operational projects across sites, including process improvements, system implementations, and workflow changes.
Provide structured project management support, including timelines, task tracking, stakeholder coordination, and status reporting.
Create reports from Flooffy and PK to assist decision makers in all sites.
Serve as a day-to-day operational point of contact for pharmacy sites, escalating issues and risks appropriately.
Provide hands-on operational support at sites as needed during periods of increased demand, audits, inspections, or remediation activities.
Assist with operational readiness for regulatory inspections by ensuring processes, documentation, and site practices are executed as designed.
Perform other operational duties as assigned by the VP of Operations and Compliance to support business continuity and evolving organizational needs.

Benefits

100% employer-paid health, dental and vision insurance for our employees, effective on the first of the month following your start date
Paid time off for vacation, holidays and sick time, with the ability to accrue more vacation time with increased tenure
Competitive starting wages with the opportunity for rapid career growth, promotion, and wage increases
Company Stock Options
Pre-tax commuter benefits, dependent care, HSA and FSA
Employer-paid short and long-term disability leave, parental leave, and life insurance
401k with $300/year match
Referral bonus payouts of up to $1,000 for a successful referral
Human and pet wellness benefits, including $650/year allowance for routine pet care through Wagmo
Discounts on many items through Perkspot
And more!