Director of Operations

Belmont Charter Network•Philadelphia, PA

12d

About The Position

The Director of Operations is responsible for overseeing the operational systems of the main office. The Director of School Operations reports to the Heads of School to ensure that each day runs in an orderly and effective manner. They are responsible for implementing effective operational office systems while fulfilling duties that include enrollment, attendance, data management, supply inventory, home/school communications, calendar maintenance, facilities management, etc. This is a 12-month position that is supervised by the Head(s) of School.

Requirements

B.A./B.S. degree from an accredited institution
At least 3 years of work experience related to Operations with a proven track record of success in project management.
Experience managing staff and working with multiple stakeholders.
Experience using School Information Systems, preferably PowerSchool
Hold all required clearances to work in PA schools (Pennsylvania Child Abuse History Clearance (Act 151), Federal Bureau of Investigation Record Check Clearance (Act 114), Sexual Misconduct/Abuse Disclosure Clearance (Act 168))
Strong problem-solving and project management skills, strong organizational skills, attention to detail, the ability to balance the big picture with detailed steps to reach the end goal, and the ability to balance multiple projects under tight deadlines
Ability to analyze data to inform decision-making
Knowledge of public education and charter schools
Experience in working with underserved populations
Leadership skills and a demonstrated capacity to work with urban youth
Flexible, optimistic approach
Demonstrated ability to learn quickly and take initiative
Excellent oral and written communication

Responsibilities

Lead and manage members of the operations team, providing clear direction, guidance, and mentorship to ensure the successful execution of operations projects and initiatives.
Foster a collaborative and innovative work environment that encourages continuous learning and professional growth.
Conduct performance evaluations for team members
School-Based Health Center: Work directly with the school nursing program to deliver a high-quality student health service program as outlined in the contract and meet all compliance requirements
Food Services: Serve as a point of contact for the on-site food service program about day services, food service reviews, compliance, and conflict resolution
Security: Serve as school day liaison with the security team, creating open lines of communication to ensure the safety and security of staff and students
Oversee the student enrollment process, ensuring that it is efficient, transparent, and adheres to all regulatory requirements.
Collaborate with school leadership and the central office to develop and implement enrollment strategies to meet target student populations.
Manage the collection and maintenance of student records, including demographic data, enrollment forms, and transfer documentation.
Serve as the primary point of contact to prospective students and families, conduct enrollment orientations, and assist with enrollment inquiries
Manage Tier 1 attendance procedures
Coordinate with ATIP (Attendance Truancy Intervention and Prevention) to facilitate school-based attendance responsibilities and truancy communications.
Oversee daily attendance tasks of Operations Coordinators
Ensure the safety, cleanliness, and functionality of school facilities.
Coordinate maintenance and repair activities with the facilities team..
Monitor the school's compliance with health and safety standards.
Manage student technology systems in partnership with the Technology Team
Lead front office operations and respond to all situations with a customer service approach
Oversee security and safety protocols, including visitor procedures, emergency response, safety drills, and video surveillance
Oversee and troubleshoot purchasing processes
Manage relationships with vendors
Supply and inventory management
Field Trip logistics
Serve as a member of the school leadership team
Work cooperatively with other departments and the Central Team in responding to schools’ requests for operational-related needs.
Representing the daily face of the school, conducting oneself in accordance with core values
Plan, support, and/or facilitate school, family, and community events
Oversee the distribution of student transpasses, as applicable.
Support the Head of School with the monitoring of staff schedules and attendance
Other duties as assigned by the supervisor