Director of Operations

Town & Country Markets•Poulsbo, WA

51d

About The Position

T&C is a family-owned company that builds authentic relationships one interaction at a time through consistent commitment to heartfelt service , relating to people as people (not numbers) and by selling the freshest, highest-quality products available. We have a deep passion for food and people and are always looking for service-minded individuals of all backgrounds to join our community. You are genuine and authentic in your interactions both with your customers and co-workers. You thrive in a team environment, take your responsibilities seriously, and always consider the customer in your decisions. You see richness and strength in a diverse workforce and treat others with respect to create a place of belonging for all. You care about your community and the environment. Pursuing knowledge in order to add value and grow is your idea of fun. Oh, and you love food!

Requirements

Broad retail grocery background with a clear understanding of market operations
Must have 3+ years of experience overseeing multiple market locations
Proven track record demonstrating initiative to improve operational productivity
Supervisory experience, department manager level or above
Clear understanding of sales, grosses, margins, gross points, sales mix
Good working knowledge of UNFI/KeHe or equivalent warehouse supplier
Excellent verbal and written communication skills
Must be accurate, very detail-oriented and exhibit superior organizational skills
Ability to work independently, as well as with a diverse group of guests, employees, and leadership
Must be a team player, a leader, and a positive role model
Displays excellent work ethic
Understands the role of facilitator to help resolve issues
Must have the ability to negotiate conflicts of interest within market operations
Strong analytical skills with intermediate computer skills including MS Office
Exemplifies health department standards
Flexibility to work mornings, afternoons, evenings, weekends, and holidays as needed
Regular travel to all company locations throughout Snohomish, King, and Kitsap counties
Ability to lift and carry 50 lbs.
Ability to work in a constant state of alertness and safe manner
Possesses full body mobility (bending, stooping, twisting, and reaching) with excellent manual dexterity
Exemplifies health department standards
Ability to work in a constant state of alertness and safe manner

Responsibilities

Responsible for developing and carrying out the vision, strategy, and standards for Market Operations, which includes the Depot
Responsible to work with Market Directors to consistently implement best practices to achieve both service and financial goals
Accountable for achieving market budgets, KPI’s, and inventory standards, to produce both short-term and long-term profitability at the Market Operations level
Creates annual action plans to be executed at Market Operations level to meet or exceed annual budget and forecast
Manages operations projects through all stages from development to implementation
Drives overall strategy and operational execution of company goals at all markets
Communicates regularly with the Sr. Operations Director and Executive Group
Keeps management abreast of new trends and current market conditions
Creates and defines operational best practices to be executed at the markets
Responsible for Market Directors, Operations Support Specialist & Depot Manager supervision, training, and activities
Leads and inspires a culture of high performance and continuous improvement that values staff development and training, communication, and a commitment to excellence to meet current and future leadership requirements
Develops guidelines and best practices to ensure all markets are always ready for business
Ensures optimized and efficient inventory, ordering and receiving best practices are being adopted at markets and depot
Adjusts forecast based on changes in industry and market environments
Works with PSS to ensures market’s compliance with local/state/federal laws
Recommends market programs to maintain and improve (Kaizen) guest satisfaction and profitability
Identifies market resource needs/challenges and recommends actions to take
Manages special projects as assigned, LMS, UKG scheduler, receiving operations
Ensures the dissemination and adherence to all company policies
Maintains adherence to sustainability programs and all security and safety policies
Provides and role models attitude of service to staff and guests
Operates within the Company’s Core Values, Company Brand and Business Principles