Director of Operations

Metro Supply Chain Holdings USA Inc
28d

About The Position

The Director of Operations, (Retail/Consumer) US Region will be responsible for the company’s multi-site operations within the Retail and Consumer sector, with accountability for safety, service, performance, financial results, and exceptional customer service.

Requirements

  • Bachelor’s degree in logistics, or related field.
  • Proven senior operations leadership experience within retail, consumer, distribution, or similar environments.
  • Excellent communication and interpersonal skills –
  • Thorough knowledge of company equipment
  • Excellent organizational and analytical skills, proactive problem solving.
  • Ability to manage confidential information.
  • Excellent time management and organization skills,
  • Service oriented with strong customer interaction skills and commitment.
  • Excellent computer skills in M.S. software applications
  • Strong analytical skills with the emphasis on financial reports
  • Exceptional planning skills

Responsibilities

  • Interact regularly and communicate proactively both internally and externally, to resolve process and operations issues promptly, optimize results, and create successful collaborative environment.
  • Provides a single point of contact for customer communications and becomes the coordinator for all information in terms of activity and act as our organization’s representative.
  • Understand and Identify escalation points within customer resolution.
  • Provide cross-functional team leadership in achieving KPI’s related to Safety, Quality, On-Time Delivery and Cost.
  • Responsible for weekly, monthly, and quarterly reports and presentations on activities, cost and issues.
  • Participates in development of capital spending budgets for operations facilities and equipment, and ensure projects are completed in accordance with the budget.
  • Review, analyze and prepare reports, records and directives, and confers with managers/supervisors to obtain data required for planning activities.
  • Supports operations utilizing Warehouse Management System (WMS)/PackManager System and related operating/information systems to improve productivity, streamline distribution processes, and achieve operating performance objectives.
  • Develop and lead management staff by active coaching and training while cultivating a collaborative team culture, creative problem solving, and results driven operations.
  • Participate in recruiting, retaining, and developing, top talent for Senior Leadership Team.
  • Oversee and maintain procedures for ensuring managers and supervisors have appropriate practices and controls in place to ensure a safe and secure workplace for employees in conjunction with the safety and human resources departments.
  • Work with the team to establish manufacturing standards for cost control and waste reduction, oversee the design, development, communication and implement manufacturing best practices.
  • Demonstrate foresight and vision in identifying opportunities for expansion and improvement of Operations.
  • Develop plans that provide for adequate, cost-effective capacity to support company growth and customer volume.
  • Develops short-term and long-term functional operating plans (goals, objectives, action plans, and budgets).
  • Implementing improved processes and management methods to generate higher ROI and workflow optimization.
  • Manage process changes, enhancements and modifications to facilitate implementation of new or improved business practices.
  • Communicate to department heads of such changes and modifications using appropriate communication tools.
  • Participate in strategic planning and business plan development.
  • Ensure that environmental programs are in place and managed effectively through practices and controls.
  • Develop and execute strategic plans for each operation for continuous improvement and lean initiatives.
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