Director of Operations

Storr Logistic Services•Charlotte, NC

22d

About The Position

The Director of Operations - Appliances (DOOA) oversees the LX Pantos/LG appliance installation business across multiple cities in the Southeast. This role is responsible for ensuring inventory accurac y , managing daily schedules to meet customer demand, and maintaining a strong relationship with LX Pantos on daily operational needs. The DOOA will oversee multiple warehouse supervisors and must be able to travel as needed across NC, SC, TN, and V A, with travel not exceeding 50% of their time.

Requirements

Satisfactory MVR (driving record)
D.O.T. physical/certification in states that require a drug screen, criminal background investigation with job performance reference check, and required testing
Valid Driver's License
Compliance with the Company's Driver Qualification Policy

Responsibilities

Inventory Management Ensure inventory accuracy above 97% across all Storr Logistics-operated warehouses using the LX Pantos Warehouse Management System (WMS).
T rain warehouse supervisors on the proper use of the LX Pantos WMS for receiving inventor y , assigning inventory to routes, performing weekly cycle counts, and escalating inventory issues.
Conduct monthly cycle counts at each warehouse to exceed LX Pantos' expectations and provide accurate inventory data to channel partners.
Maintain o r ganized warehouses that follow LX Pantos-approved layouts and comply with OSHA and Storr Logistics Services safety requirements.
T eam Member Staffing Ensure proper staffing levels at all warehouse locations and anticipate potential staffing changes.
T rain team members on the LX Pantos installation process, system usage, and customer interactions.
Conduct weekly one-on-one meetings with warehouse supervisors to provide coaching on performance, customer satisfaction, and inventory management.
Collaborate with the Storr Corporate T rainer to develop and provide necessary training materials.
Conduct interviews as needed to fill warehouse and installer positions across multiple locations.
Appliance Installation Ensure installers follow LX Pantos training requirements for residential and commercial installations.
Enforce the use of site protection tools, including floor protectors, door protectors, and post-install coverings.
Maintain high customer satisfaction by ensuring installers are professional, punctual, and skilled.
Conduct site visits to inspect installation quality and provide coaching as needed.
Meet with builders to understand expectations for upcoming neighborhood assignments.
Provide ongoing training to maintain exceptional service qualit y .
Customer Satisfaction Respond to all internal and external inquiries within the same business day ("Sundown Rule").
Maintain a Customer Satisfaction score of 9.0 or higher through strong team training and professionalism.
Reinforce the importance of exceptional customer service in regular meetings with warehouse supervisors.
Ensure all team members deliver a professional customer experience.
Be available on-site to coordinate and resolve installation issues as they arise.