Director of Operations

Marathon Health

3d • $110,000 - $175,000

About The Position

The Director of Operations is a senior leader accountable for the overall performance of a defined geographic region within Marathon Health. As a key steward of our mission, the Director ensures the delivery of exceptional healthcare experiences, operational excellence, and strong client and teammate engagement. This role blends strategic oversight with hands-on leadership to build a high-performing regional operation that delivers measurable value to clients, patients, and teammates. The Midwest business unit includes all operations in Indiana, Ohio, Michigan, and Kentucky. Candidate must reside near Toledo, Dayton, Columbus, OH.

Requirements

• Min 5 – 7 years of leadership experience with proven success in healthcare operations, multisite services, or a comparable industry.
• Proven leadership experience developing and building teams
• Demonstrated full P&L responsibility for a large business unit or division.
• Expertise in building and leading high-performing teams across clinical, operational, and business functions.
• Passion for patient-centered care and teammate engagement.
• Strong operational “chops” with experience driving management systems, standards, and disciplined execution at scale.
• Exceptional client-facing skills with the ability to build and sustain executive-level partnerships.
• Strong financial acumen, strategic thinking, and business judgment.
• Demonstrated ability to thrive in a matrixed, fast-paced, high-accountability environment.

Nice To Haves

• Experience in value-based healthcare, employer-sponsored healthcare, or population health management preferred.

Responsibilities

• Own full P&L responsibility for the region, including labor, supplies, and expense management.
• Drive performance against budget while maximizing impact for patients and clients.
• Champion a culture of operational discipline, quality, safety, and infection control across all health centers
• Lead adoption of standardized systems and tools to monitor performance, including online auditing and in-person reviews.
• Drives achievement of patient, client, and teammate satisfaction goals.
• Proactively address patient and teammate concerns with a focus on resolution and continuous improvement.
• Ensures collaboration of clinical and operational teammates to pursue appropriate clinical opportunities.
• Provides compliance leadership related to governmental, accreditation, and other regulations/requirements with company policies.
• Coordinates workflow in health centers, prioritizes key tasks, and shifts duties as necessary to achieve maximum success for patients, teammates, and clients.
• Hire, develop, lead, and train clinical teammates, including coaching, performance management, and teammate relations.
• Set clear goals and expectations for direct reports, holding the team accountable for execution and results.
• Align team goals with broader department and company initiatives.
• Fully accountable for delivered results and goal achievement of the team.
• Oversees center staffing, ensuring appropriate coverage and staffing levels to maintain patient access and provider support.
• Collaborates with onboarding team to ensure seamless startup of new centers in market.
• Completes annual performance reviews for all direct reports.
• Communicates in a timely and consistent manner, ensuring a professional and respectful exchange of information and ideas.
• Responds to care team issues regarding health center operations.
• Maintains open communication and positive working relationships with all members of the team, including MA, Providers, Support Teams, and Shared Services.
• Foster a culture of communication, engagement, accountability, and continuous learning.
• Conduct regular team meetings, daily huddles, and consistent 1:1 coaching.
• Drive visit volume, engagement, and participation rates across the region.
• Participates in education and enrollment activities associated with acquiring new patient members and helping them to engage with our services.
• Ensures health center schedules are maintained and optimized to promote efficiencies in practices and patient satisfaction.

Benefits

• Comprehensive Health & Wellness Benefits: Choice of 2 medical plans, 2 dental plans, and vision coverage, unlimited free mental health benefits and EAP resources, Rewards for challenges and healthy lifestyle activities
• Family Friendly & Reproductive Health Benefits: Family-building and hormonal health benefits and paid parental leave
• Time-Based Benefits: Generous PTO or FTO, Paid Holidays + A Day for What Matters
• Financial Support: Company paid Basic Life and Disability insurance, Supplemental Life, Spending Accounts, 401(k) with employer match and graded vesting
• Continuing Medical Education (CME) for maintaining and strengthening the knowledge, skills, and expertise of our health center teammates, as applicable

What This Job Offers

• Job Type: Full-time
• Career Level: Director
• Education Level: No Education Listed
• Number of Employees: 501-1,000 employees