Director of Operations

Anterior•New York City, NY

4d•Onsite

About The Position

Anterior is on a mission to transform healthcare administration, making it seamless and invisible so clinicians can focus on delivering care. We’ve built an AI-powered platform designed by clinicians, for clinicians, to simplify administrative workflows and improve patient outcomes. By combining clinical expertise with cutting-edge technology, we’re revolutionizing healthcare operations with responsible AI. We're growing rapidly and are backed by world-class investors including Sequoia, New Enterprise Associates (NEA), and Neo along with notable angels including the founders of DeepMind, Google AI, and Inflection AI. Learn more about us here . Anterior is improving the experience of healthcare for everyone. We're working on the cutting edge of using technology to make clinical decision-making frictionless. We're building exciting tech for huge customers and we trust in the foundations: keep it simple, build strong foundations, and the rest will follow. About the Role Anterior is at an inflection point. We've built industry-leading technology that is transforming healthcare, and now need an operator to help scale with the same care we’ve brought to product. As Director of Operations, your job is to maximize leverage: to make Anterior greater than the sum of its parts. You'll be the force multiplier across the entire organization, building the systems, processes, and connective tissue that enable Anterior to move faster and more effectively as we grow from a tight-knit team to a scaled organization. You'll work across every function—from product and engineering to clinical operations and GTM—to raise productivity, improve collaboration, and give our expanding teams the tooling and observability they need to operate at their best without losing velocity. As the company grows, you’ll build out a full cross-functional operations function (TechOps, Product Ops, RevOps, Customer Ops, FinOps, People Ops, and beyond).

Requirements

You have experience scaling a technology company from ~30 people to 100+.
You have 3-4+ years of experience leading operations “across the stack” at a high-growth startup.
You've managed teams and are known for developing the people around you.
You are demonstrably tech-literate. You may not be an engineer, but you are comfortable collaborating with engineers, interacting with code, and understanding technical tradeoffs.
You’re already prototyping with LLMs (including for personal projects), wiring up APIs, and rethinking how operations can work in a post-LLM world.
You have 2-3+ years of experience at a tier 1 consulting firm (McKinsey, BCG, Bain) or equivalent.
You're based in New York (or willing to relocate) and are excited to work in a "default in-person" environment.

Responsibilities

Build the operating system: Design the cadences, processes, and tooling that supports cross-functional collaboration, information sharing, and decision-making.
Stand up new functions: For example, build customer operations end-to-end, from billing, staffing, and resourcing to QA, SLA-monitoring, and security.
Make our success measurable: design and build the dashboards, metrics, and reporting infrastructure that accelerates Anterior’s growth.
Hire and develop the operations team: Recruit, coach, and grow a strong operations function that support GTM, Engineering, Product, and beyond.