Director of Operations

Bender Insurance Solutions • Roseville, CA

6d • $125,000 - $155,000 • Hybrid

About The Position

Run the Engine Behind a Growing Agency
We’re not looking for someone to manage operations, we’re looking for someone to own it.
This role is for a builder, a problem-solver, and a driver of execution—someone who sees inefficiencies and fixes them, who turns strategy into action, and creates accountability to results.

If you love creating structure, driving clarity, and making businesses run better—you’ll thrive here.

What You’ll Own:
Operational Excellence
Fix inefficiencies and redesign workflows
Build and enforce standards
Scale operations as we grow
Strategy to Execution
Turn priorities into results
Own KPIs and scorecards
Drive accountability across teams
Cross-Functional Alignment
Align departments (no silos)
Solve operational gaps
Push initiatives forward
Systems & Optimization
Improve systems (AMS, CRM)
Strengthen reporting and data
Leverage automation
What Success Looks Like
Teams are aligned, not siloed
Priorities move forward—consistently
Systems are used (and actually help)
The business runs smoother and more efficiently
Why Bender Insurance Solutions?
Employee-owned (your impact = your value)
Growing agency where you can shape how we scale
Leadership that values execution, not just ideas

Requirements

• Have 6–10+ years in operations or business leadership
• Establish clear workflows and expectations in a fast-moving environment
• Can influence without authority (and actually get buy-in)
• Think in systems, not just tasks
• Drive accountability across leadership with clarity and consistency

Responsibilities

• Fix inefficiencies and redesign workflows
• Build and enforce standards
• Scale operations as we grow
• Turn priorities into results
• Own KPIs and scorecards
• Drive accountability across teams
• Align departments (no silos)
• Solve operational gaps
• Push initiatives forward
• Improve systems (AMS, CRM)
• Strengthen reporting and data
• Leverage automation

Benefits

• Competitive Salary of $125,000 – $155,000
• Competitive Bonus
• Commission Opportunity
• Comprehensive health benefits
• Employee Stock Ownership Plan
• 401K Match
• Flexible time off
• Hybrid schedule

What This Job Offers

• Job Type: Full-time
• Career Level: Director
• Education Level: No Education Listed
• Number of Employees: 11-50 employees