Director of Operations

Fiber Network Services, Inc.•Manassas, VA

About The Position

Fiber Network Services is a communications contractor offering a full range of fiber optic and cable network services. Servicing Cox Communications, Comcast Cable, Segra and Suddenlink in the States of Virginia, West Virginia, Maryland, North Carolina, Tennessee, Florida, Pennsylvania, New Jersey and in Washington D.C., we are a trusted resource for cabling and maintaining high-speed internet connectivity via fiber optic and coaxial systems. We are seeking a highly organized and motivated Director of Operations for our Corporate/Manassas VA, location

Requirements

Bachelor’s degree in business administration, Construction Management, Engineering, or a related field (or equivalent experience).
8–12+ years of progressive experience in operations, construction, or telecommunications, with at least 3–5 years in a leadership role.
Experience in fiber optic, broadband, or telecom construction environments strongly preferred.
Demonstrated experience managing cross-functional teams, including project managers, field teams, and vendors.
Extensive experience managing large-scale, multi-site construction or infrastructure projects simultaneously.
Experience driving KPIs, performance metrics, and operational reporting to executive leadership.
Excellent verbal and written communication skills.
Willingness to travel as needed to support operations across multiple states.
Valid driver’s license and ability to pass background and drug screening

Nice To Haves

Experience in fiber optic, broadband, or telecom construction environments strongly preferred.

Responsibilities

Strategic Planning & Leadership
Develop and implement long-term construction strategies aligned with the company’s stated mission, core values and growth plan.
Collaborate with the Leaders across the enterprise, monitor, resource and right size BAU, growth, and special projects
Collaborate with executive leadership (Engineering, Operations, Finance) on capital planning and investment strategy.
Project & Program Management
Oversee multiple simultaneous construction projects (e.g., new markets, upgrades, node splits).
Ensure adherence to project timelines, scopes, budgets, and quality standards.
Coordinate with project managers, contractors, vendors, and internal teams.
Lead KPIs, monitor and report performance with any variance anomalies to executive leadership.
Monitor expenditures, control costs, and optimize resource allocation.
Drive cost efficiencies through vendor negotiation and process improvements.
Team Leadership & Vendor Management
Lead from the front, and mentor by example and mentor enterprise wide.
Establish and reinforce performance expectations for internal teams and third-party contractors.
Approve vendor selection, negotiate contracts, and ensure compliance with SLAs.
Risk Management & Quality Assurance
Collaborate with internal leaders to Identify and mitigate risks related to safety, construction delays, permitting, or vendor performance.
Implement quality control standards to ensure network reliability and customer satisfaction.
Drive & deliver a best-in-class experience for our custom