Director of Operations

MOJO • Kennesaw, GA

3d • $90,000 - $100,000 • Onsite

About The Position

As a MOJO Director of Operations, you’re the steady hand behind a region of sites — the coach, the problem-solver, and the leader who keeps both people and operations moving in the right direction. You guide your General Managers and TCDs to run safe, clean, profitable washes while developing them into confident, capable leaders who can grow the business every day. You work closely with the VP of Operations and partner across L&D, Maintenance, HR, and Finance to ensure your region consistently delivers on MOJO’s standards. You’ll use tools like Ops360, Value Visits, MoFlow, labor frameworks, and the Operations Guide to strengthen team performance, drive accountability, and keep operations running smoothly. At MOJO, DOs lead with ownership — but never alone. You have strong partners, clear processes, and continued development through events like Spark Plug and Spark Summit. Whether you’re coaching a GM through a tough staffing day, supporting a site during a shutdown, or helping a team reset with a Charge Back meeting, you’re the leader who keeps your region aligned, energized, and ready for tomorrow. If you love developing people, solving operational challenges, and elevating performance across multiple locations, this is where you’ll thrive. A Day in the Life (Snapshot) Start with the big picture: Review previous day performance for each site — volume, labor %, uptime, memberships, guest feedback. Connect with GMs as they walk you through their MoFlow daily plan so you know where support is needed and what the day looks like across the region. Lead through your leaders: Visit sites to walk the lot, tunnel, and pit with your GM. Coach on guest experience, safety, labor usage, team energy, and execution of the playbook. Use Ops360 metrics to guide your conversations, not just gut feel. Support the tough moments: Jump in during a busy rush, help troubleshoot equipment issues, or assist Maintenance during a shutdown or restart. You may help swap components, reset systems, and guide communication so the site gets safely back online as quickly as possible. Support a GM with a difficult guest or employee situation, or coordinate with Maintenance to prioritize a shutdown or critical repair. When something breaks, you help the team stay calm, communicate clearly, and get back up and running. Build for tomorrow: Partner with L&D on upcoming Spark Plug or Summit participation, and make sure your GMs are reinforcing WOW-level service, safety expectations, and process standards. Identify future leaders, strengthen your bench, and support teams with departmental tools. Make sure your region is ready for Spark Plug, Spark Summit, NTO rollouts, and any new processes that help keep operations consistent and scalable. What You’ll Own

Requirements

• Lead with calm, confidence, and clarity — even on tough days.
• Build strong relationships and trust with your GMs and frontline teams.
• Enjoy getting in the tunnel, walking the site, and seeing what’s really happening.
• Use KPIs and trends to guide coaching, not to surprise people.
• Are comfortable supporting mechanical issues when needed — not as a technician, but as a leader who knows how to help a site recover quickly.
• Love turning good teams into great ones.

Responsibilities

• Regional Operations & Guest Experience Lead operational performance across a territory of 4–25 locations. Ensure every site runs clean, safe, and “show-ready” with consistent execution of the MOJO Playbook and Walk for Excellence. Support GMs and TCDs in delivering a reliable, friendly, and fast guest experience — every wash, every day. Help resolve escalations and damage claims in a way that protects both the guest relationship and the business.
• People, Leadership & TCD Development Coach and develop GMs, TCDs, and key leaders to run strong, independent operations. Use tools like Ops360, Player Scorecards, and regular 1:1s to give clear feedback and set expectations. Support TCD-led training, new GM onboarding, and leadership development plans across your region. Strengthen leadership pipelines and internal promotions across your region. Support and reinforce learning from Spark Plug and Spark Summit.
• Sales, Memberships & Growth Drive membership growth and retention across multiple locations. Coach teams on sales behaviors, guest engagement, and membership conversations. Support community involvement and local marketing opportunities. Partner with the marketing department on their efforts to drive traffic to locations.
• Financial & Charge Back Performance Review P&Ls, labor %, chemical usage, COGS, and key KPIs with each GM. Build action plans to correct performance trends and create sustainable improvements. Lead Charge Back sessions when a site needs a reset — shutting down early with the entire team to refocus, rebuild energy, and reestablish standards.
• Maintenance, Safety & Uptime Ensure every site completes daily/weekly/monthly preventive maintenance accurately and consistently. Partner with Maintenance Techs to prioritize repairs and minimize downtime. Provide hands-on assistance when needed — helping with equipment resets, component swaps, troubleshooting, and shutdown recovery. Ensure tunnels, pits, reclaim systems, and chemical rooms stay clean, organized, and safe. Reinforce all safety protocols, training expectations, and incident follow-up procedures.
• Cross-Functional Execution You’ll help deliver key company initiatives across your region, including: Ops360 performance reviews Operations Guide (labor tools, MoFlow, Value Visits, Scorecards) Playbook updates and consistency checks NTO rollouts and training improvements Walk for Excellence annual audit preparation Safety programs and communication Leadership development programs like Spark Plug & Spark Summit

What This Job Offers

• Job Type: Full-time
• Career Level: Director
• Education Level: No Education Listed
• Number of Employees: 501-1,000 employees