Director of Operations

Gallagher•Bloomington, MN

38d

About The Position

Senior level operations role that partners with and supports the Area President and works closely with other members of the Branch leadership team, including Market Leaders and Client Service Directors. The Operations Director is responsible for supporting and directing operations efforts in multiple locations within the Branch. Includes joint accountability for Branch financial results, and strategic planning in partnership with the Area President and Branch leadership team. Responsible for developing new workflow strategies to support efficiency, client value, and achievement of Branch goals.

Requirements

Bachelor's degree and 7 years related experience required.
Self-motivated and able to work independently
Ability to lead/manage staff
Strong time management skills
Superior presentation skills
Flexibility to shift priorities as needed to service the needs of the department
Proficient PC skills
Position requires strong multi-level relationship building skills, excellent oral and written communication skills and the ability to work towards team and individual goals
Active Life & Health license

Nice To Haves

Exceptional business acumen (to include understanding general business principles, finance, accounting and marketing strategies)
College degree, Master’s or MBA a plus.
Schedule must be flexible to accommodate workload and client support needs
Prior employee benefits brokerage experience

Responsibilities

Jointly accountable with the Area President for Branch financial results, including reconciling reports, assisting with annual budget, and monitoring Branch expenses
Responsibilities include oversight of monthly commission tracking and reconciliation of Branch revenue
Monitor Branch revenue collection and expenses to maximize Branch success
Support Area President, Market Leaders, and Producers in financial aspects of pre-contract deal review for client pricing adequacy
Forecast, manage, and remediate for expenses paid for clients, co-brokers and any other noteworthy expense items
Review client consulting services agreements
Broad oversight and responsibility to ensure the Branch is operating in accordance with Gallagher Standards of Excellence (GSE) Professional Standards and prepared to pass compliance audits
Research and implement proven methods to run the operation more efficiently
Develop and implement action plans to adapt to changing legislative, market or corporate conditions
Identify opportunities for improvement in technology, process and staff, taking action to enhance results in collaboration with the Branch leadership team
Coordinate Dominant Priority action plans and deliverables
Active member of the Regional team of Branch Operations Leaders
Active member of the Branch leadership and strategic planning team
Consult with sub-region offices to promote best practices and operational deficiencies
Actively recruit, hire, mentor and train new Operations team members and support hiring and onboarding process for all other areas within the Branch
Accountable for eHire requisitions and onboarding of new employees
Support the local summer internship program according to Corporate requirements
Coordinate vacation schedules among respective Operations team members
Responsible for meeting new hires for introduction to Gallagher and Branch culture and expectations
Oversight for facility contracts and maintenance issues
Responsible for operational due diligence in the Branch for M&A activity
Accountable to integrate new merger partners into the Branch pre- and post-close
Support Divisional, Regional, and/or Branch initiatives
Other duties as assigned by Area President and Regional Operations Leader.

Benefits

Medical/dental/vision plans, which start from day one!
Life and accident insurance
401(K) and Roth options
Tax-advantaged accounts (HSA, FSA)
Educational expense reimbursement
Paid parental leave
Digital mental health services (Talkspace)
Flexible work hours (availability varies by office and job function)
Training programs
Gallagher Thrive program – elevating your health through challenges, workshops and digital fitness programs for your overall wellbeing
Charitable matching gift program