Director of Operations

Focus PM • Kaukauna, WI

1d

About The Position

If you're tired of clock-watching, Sunday blues, and feeling unrecognized for your hard work, you've come to the right place! At Focus Property Management, we're one of the fastest-growing companies in the country. Why? Because we're a team of hardworking, motivated individuals determined to disrupt property management for the better. Our purpose is simple: enrich residents’ lives by crafting homes they’re proud to call their own. This isn’t a clock‑punching 9‑to‑5—we trade micromanagement for autonomy and invite bold ideas that break the mold. We move with startup speed, champion creativity, and define success by the impact we deliver to residents, teammates, and the bottom line.

The Director of Operations owns end‑to‑end execution for two critical work streams: Construction (unit rehabs & turns) – deliver world‑class quality, speedy rehab times, and budget certainty. Service (resident maintenance) – close every work order within 48 hours, wow residents, and hit monthly spend targets. You’ll lead a 50‑plus team of managers, technicians, and trades to transform strategy into daily results.

Requirements

• Must‑Have Experience with operations leadership, including high‑volume rehab or service programs.
• Proven record of beating budget and schedule while maintaining quality.
• Strong financial acumen; comfortable owning a multi‑million‑dollar P&L.
• Inspiring, no‑nonsense leader who can rally skilled trades and office staff alike.
• 18 years or older; able to lift 75 lbs with safe technique.
• Valid driver’s license and reliable transportation.

Responsibilities

• Operational Strategy & Execution Build and manage 12‑month operating plans, budgets, and staffing models for Construction and Service. Utilize scoreboards to provide real time feedback and/or recognition on performance Champion Lean initiatives that cut waste and accelerate cycle times without sacrificing quality.
• Construction Leadership Oversee 150+ unit rehabs per month to ensure they deliver world class quality to our residents. Standardize materials and find the best vendors to deliver on quality and cost. Forecast labor and subcontractor capacity; adjust schedules proactively to meet leasing targets.
• Service Leadership Ensure 100 % of resident work orders are communicated and resolved within 48 hours. Lead a team that wows the resident with their speed, personal approach, and quality of repair Analyze patterns and launch preventive‑maintenance programs that reduce emergency calls.
• People & Culture Directly manage Construction and Service Leaders; indirectly lead 50 + techs, carpenters, and coordinators. Set clear goals, provide recognition or feedback, based on performance Develop and promote Leaders & team members Foster a culture that is safe, data‑driven, and obsessed with resident delight.
• Financial Stewardship Own P&L for both work streams; meet or exceed margin and cash‑flow targets. Identify capital‑spend needs; prepare ROI justifications and present to the executive team.
• Risk, Compliance & Quality Keep every job site and occupied unit compliant with OSHA, local codes, fair‑housing laws, and internal quality standards. Lead root‑cause analyses and corrective actions on any incident or quality miss.

Benefits

• Medical, Dental, Vision, Short‑Term Disability, Accident, and Life Insurance
• Paid Time Off & flexible Monday–Friday schedule
• Hands‑on job training and leadership development
• Free coaching in personal finance and real‑estate investing after probationary period

What This Job Offers

• Job Type: Full-time
• Career Level: Director
• Education Level: No Education Listed