Director of Operations

Compass Group Careers•Memphis, TN

10d•Onsite

About The Position

The disruptor in defining the sports and entertainment hospitality experience, Levy is recognized as the market leader and most critically acclaimed hospitality company in its industry. Twice named one of the 10 most innovative companies in sports by Fast Company magazine and one of the top three Best Employers for Diversity in America by Forbes, Levy’s diverse portfolio includes award-winning restaurants; iconic sports and entertainment venues, zoos and cultural institutions, theaters, and convention centers; as well as the Super Bowl, Grammy Awards, US Open Tennis Tournament, Kentucky Derby, and NHL, MLB, NBA, NFL, and MLS All-Star Games. Job Summary: The Director of Operations is responsible for leading our team at the location – ensuring high standards of the guest experience, safety, and financial performance. The ideal candidate will be an experienced food and beverage leader. A great coach who can get the best out of people and continually drive operational performance and execution.

Requirements

5+ leadership experience in Hospitality or Retail
High level of computer literacy
Understanding of financial concepts
Passion for hospitality, food, and retail
Excellent interpersonal and stakeholder management skills

Nice To Haves

Bachelor’s Degree in Hospitality Management is preferred

Responsibilities

Proactively coaching and motivating team members to deliver their best
Identifying opportunities and driving continual improvement in our location operations
Building a strong partnership with locations partners
Working with regional and Home Office leadership to drive innovation and best practices at the location
Delivering against our financial goals and budgets
Coaching the operations management team
Representing Levy and our business objectives at partner meetings, networking and building relationships with key partners and vendors
Overseeing and ensuring the highest standards of safety and sanitation in all activities across the location
Reviewing financial reports and developing action plans to best achieve business goals
Leading the continual development of the location’s food story and guest experience
Completing team member performance reviews including career development planning and compensation reviews
Responding to emails, phone calls and any associated administrative work corresponding with role responsibilities
Reviewing and processing any expense reports submitted by team members in Concur
Interviewing applicants interested in roles requiring hiring consideration and approval
Collaborating with culinary leadership and partners to drive menu development and associated operational enhancements
Overseeing season planning process ensuring alignment with Levy and partner expectations/goals
Conducting manager meetings to engage, inform and build alignment
Conducting event walks interacting with team members, guests, partners and VIPs
Identifying and planning for management support needs when the business will exceed the location’s current resources
Managing team recognition program 'Levy Legends' by leadership promotion and participation
Conducting building safety walks so our locations maintain an outstanding level of safety and cleanliness
Completing corrective action, where necessary, to hold team members accountable and improve future performance
Personally lead the coaching and mentoring of future talent within the location – developing the next generation of leaders
Closing/Signoff Payroll on a bi-weekly basis for team members
Ensuring all financial reporting is completed in a timely and accurate manner
Driving shrinkage prevention efforts to minimize financial risk to the business
Leading continual operational improvement planning
Participating in Governance Meeting presentations to network, learn, and represent Levy’s culture and business goals
Planning budget and P&L management to support optimal financial achievement
Engagement planning in collaboration with the leadership team, so our team feels supported by and committed to Levy
Acting as the figurehead at the location for Levy’s Work of Change initiative – build a diverse and inclusive team who represent the community the location serves
Other duties as assigned