DIRECTOR OF OPERATIONS - United Airlines Lounges

Compass Group•Chicago, IL

1d•$120,000 - $130,000•Onsite

About The Position

What makes FLIK click? Our people. The decisions, actions and attitudes of our associates earn the trust and loyalty of our clients every day. We know how to pick them and we know how to grow them. It starts with hiring people who share our passion for food and hospitality. Once we find the right talent, we encourage, value and recognize their contributions. We keep our people renewed, excited and engaged by providing hands-on training and educating them about the latest trends. We give them a stake in successfully raising the bar. Our people love what they do and they love sharing their passion. Join our team and see the FLIK difference. Where a job isn’t merely a job but the start of a career where you can flourish. Working as a Director of Operations, you will manage a large, multi-unit dining account for United Airlines Lounges. You will serve as our point of contact for the client as well as lead the team within the account and manage the overall operation. You will provide planning and direction within your account to achieve operational and financial goals in a dynamic environment.

Requirements

Educational minimum and work experience per USDA Professional Standards for the account(s)

Nice To Haves

Bachelor's degree and minimum of three (3) years of management experience, preferably in foodservice, hospitality management, or hotel management
Is well-versed in all aspects of foodservice management with a proven track record of success, preferably fine dining experience
Lives near a National Airport such as ORD, EWR, IAD, etc
Has proven track record of leading a business and a team, strong customer service, and good business and financial acumen
Demonstrates strong initiative, critical thinking, ownership, communications (listening, written, and verbal), multi-tasking, prioritization, and organization skills
Champions the inclusion mindset, and is proactive, positive, professional, and resilient
Excellent computer skills and proficiency with Microsoft Office suite and POS software

Responsibilities

Leads, manages, and inspires a diverse team at a large account, with the goal of providing top-notch service to the client and guests
Drives and develops self and team at the account towards building strong relationships with the client(s) and achievement of key performance indicators (profitability, safety, employee engagement, etc.)
May serve on district leadership team, and participates in ongoing conversations with peers to share best practices, mitigate risks, champion diversity, and build community
Ensures decisions are weighed for risk/reward and short/long term implications while gathering input from the team and partners
Fosters a culture of transparency, understanding, education, safety, and accountability at the account
Serves as the representative/brand ambassador of the Flik team within the district and community; attends key client and community events
Ensures client needs are met and/or exceeded, we retain the account, find cross-sell opportunities, and assist in rebid process as directed
Supports functional areas of operation, including but not limited to safety, marketing, nutrition and culinary
Ensures adherence to local, state, federal and company policies, and conducts unit audits to ensure conformance for key areas (e.g. food storage, sanitation)
Maintains compliance with USDA regulations and guidance for all applicable meal and retail programs, along with completing all required reporting on time
Champions development within the account; conducts performance evaluations, along with succession planning for the account; has full understanding of all roles within operation
Owns the financial results for the account, and works with leadership to ensure accuracy for reporting, forecasting, and budgeting processes
Ensures consistent and fair administration of al policies and procedures