Director of Operations

Miner, LTD • Coxs Crossing, GA

2d

About The Position

Job Location
This role may be headquartered at any of Miner’s office locations: Atlanta, Memphis, Nashville, Columbus, or Detroit. However, the designated scope of responsibility is the Eastern United States region.

The Company
Miner Ltd, an OnPoint Company, is an industry-leading service and equipment solutions provider with branch-based operations across the country. OnPoint Group is a fast-paced and ever-changing company and has been awarded the Best Managed Companies Award by Deloitte and WSJ for three years running, as well as having been named to the Inc. 5000 Fastest Growing Companies list for eight consecutive years! We believe in challenging the status quo and finding a better way for our customers, which is how we have grown into the company we are today.

Miner drives down the cost of warehousing and materials management operations saving our customers revenue and time by understanding their business, finding efficiencies in their operation, providing faster systems repairs and delivering expertly executed scheduled maintenance. For more than 20 years, Miner has consistently delivered professional emergency maintenance service, equipment analysis and proactive preventative maintenance solutions to companies throughout North America. Miner solutions leave their customers more time to focus on their core business – not on the business of maintenance and materials management.

Benefits
At Miner we believe that Our People are what make us great and help us deliver exceptional customer service! We offer industry leading Benefits to include:
Competitive pay – Plus incentive opportunities!
Full benefits package that starts day one – Includes medical, dental, vision, 401K with match, company-paid life insurance and disability coverage.
PTO and Paid Holidays
Training and mentoring – Learn from our experts in the industry
Advancement opportunities
Link to benefits overview: Benefits

The benefits listed are subject to change at any time. Please speak with an HR Representative for details. In the case of conflict between the information listed and the official plan documents, the plan documents will always govern.

Job Summary
The Director of Operations will be responsible for managing all aspects of operations and service delivery and the overall financial performance of the self-perform service branches across the assigned territory.

Requirements

• Bachelor’s Degree preferred. Master’s Degree is a plus.
• Experience with multi-site, geographically distributed workforce.
• Operations experience in a branch-based service industry.
• Experience with direct management experience.
• Excellent interpersonal skills and a collaborative management style.
• Excellent verbal, analytical, organizational, writing and presentation skills.
• Extensive skills in Microsoft Office Products.
• Deep understanding of financial analysis and reporting, key business metrics, forecasting, and annual budgeting.
• Proven ability to thrive in a fast paced, technology driven service environment.
• Ability to work with individuals from diverse backgrounds and with diverse needs and across remote offices.
• Must be results-oriented and demonstrate the ability to work independently and in a team environment as well as to lead and/or participate in cross-functional teams.
• Demonstrated success working in highly collaborative environments with a track-record of accomplishments in measurable business metrics.
• Must possess innovative leadership, communication, delivery, consultative, partnership, and team building skills.
• Travel within the region by car or airplane is mandatory. Travel expectations is 25-30%.
• The selected candidate will be required to pass a criminal history background check.

Nice To Haves

• Master’s Degree is a plus.
• Previous Sales and/or Account Management success, preferred.

Responsibilities

• Direct and oversee all operations in an assigned territory. This includes P&L responsibility.
• Provide guidance and support in planning, organizing and directing the activities of operations and service teams.
• Partner with Regional Vice President to develop and execute strategy and policies.
• Collaborate with Director of Sales to ensure continuity between operations and the sales team.
• Communicate all operational and service-related activities across the team.
• Work with clients, vendors and leaders across the territory to ensure goal congruence and consistently exceed our clients’ and employees’ expectations.
• Manage the overall financial performance of the branches across the assigned territory.
• Drive profitable growth through optimizing operations and effective management of assigned assets (people, financial and material).
• Analyze operational processes and provide recommendations for improvements.
• Analyze maintenance service operations to identify potential customers/markets.
• Implement changes on pricing and gross margins.
• Develop strategic operating plans for the self-perform branches that align with the growth and profitability objectives of the broader organization.
• Coach Managers on appropriate levels of operating and overhead expenses incurred in service operations.
• Account Receivable responsibility with a focus on timely execution for the assigned region.
• Serve as a communication channel to share the best practice strategies and results that will enable growth.
• Drive the effectiveness of service operations and make changes to improve performance and ensure that contractual obligations are completed, and customer satisfaction is achieved.
• Drive accountability for key metrics performance indicators that move the business forward.
• Manage process changes, enhancements and modifications to facilitate implementation of new or improved business processes.
• Builds and support an environment that energizes team members to provide high quality, cost efficient, customer-directed service and exceed performance targets.
• Other duties as assigned by supervisor.

Benefits

• Competitive pay – Plus incentive opportunities!
• Full benefits package that starts day one – Includes medical, dental, vision, 401K with match, company-paid life insurance and disability coverage.
• PTO and Paid Holidays
• Training and mentoring – Learn from our experts in the industry
• Advancement opportunities

What This Job Offers

• Job Type: Full-time
• Career Level: Director
• Number of Employees: 1-10 employees