500 - Administration 103 - Dir, Operations

Columbia Hospitality•Leavenworth, WA

About The Position

Let’s start off with the most important part-what’s in it for you: Our Commitment to you: “People never forget how you made them feel.” Maya Angelou’s famous statement serves as a rallying cry throughout Columbia Hospitality and fuels our collective drive - and success. Our people are our purpose, and our brand is our people. We seek extraordinary individuals who drive our brand promise of Creating Exceptional Experiences. We are a people-first organization, ignited from the inside to succeed on the outside. We are a tight-knit, inclusive, values-driven team and we trust one another to have each other’s backs. We show up every day with open hearts, an inclusive mindset, and a genuine respect for those around us. We have fun, grow together, and strive to leave a positive lasting impression on everyone we meet. What Success Looks Like: Your Impact Establishes and maintains a positive, professional relationship with clients through effective, timely, and reliable communication. Contributes to the sales effort by encouraging repeat business. Follows established operational policies and procedures as they relate to group events. Obtains necessary information from the client to ensure efficient operational execution and client satisfaction. Distributes all pertinent information to the operating departments in a timely and detailed manner based on the procedures in place. Develops and maintains favorable working relationships and open communication with all departments. Communicates operational problems, assists with special projects, and attends daily and weekly meetings.

Requirements

Bachelor’s Degree (BA) from four-year College or University, or 2-3 years related experience and/or training; or equivalent combination of education and experience.
The ability to read, write, and speak English fluently is required to analyze, and interpret general business periodicals, professional journals, technical procedures, or governmental regulations.
The ability to effectively present information and respond to questions from group of managers, clients, customers, and the public.
The ability to calculate figures and amounts such as discounts, interest, commissions, proportions, percentages, area, circumference, and volume.
The ability to apply concepts of basic algebra and geometry and special orientation.
The ability to solve practical problems when only limited standardization exists.
The ability to interpret written and oral instructions.
Must possess basic negotiation skills and strong customer relations skills.
Strong computer skills: Full knowledge of Microsoft Office with an emphasis on Outlook, Excel and Word.

Responsibilities

Establishes and maintains a positive, professional relationship with clients through effective, timely, and reliable communication.
Contributes to the sales effort by encouraging repeat business.
Follows established operational policies and procedures as they relate to group events.
Obtains necessary information from the client to ensure efficient operational execution and client satisfaction.
Distributes all pertinent information to the operating departments in a timely and detailed manner based on the procedures in place.
Develops and maintains favorable working relationships and open communication with all departments.
Communicates operational problems, assists with special projects, and attends daily and weekly meetings.

Benefits

Salary Range: $97k-$107k
Cellphone Allowance
Incentive Eligible
Get Paid Daily (Make any day payday)
Paid Time off & Holiday Pay (Because Balance Matters)
Benefits - Medical, Dental, Vision, Disability, 401K
HSA/FSA Plans -with employer contribution
Values Based Culture (#OMGLIFE)
Culture Add (Creating Space for Fresh Perspectives)
Referral Bonus (Get Paid to Recruit)
Discounted Lodging, Dining, Spa, Golf, and Retail (Yes, Discounted Travel!)
Employee Assistance Program
“Columbia Cares” Volunteer Opportunities
Committee Participation Opportunities (Fun, Philanthropic, Diversity/Equity/Inclusion)
Task Force Work Opportunities (Grow your career in idyllic locations across the globe)
Online Learning Platform to Help You Grow!
Third Party Perks (Including discounts on Pet Insurance, Rental Cars, Movie and Concert Tickets, Theme Park and Attractions & so much more)