Asst. Dir, Clinical Administration

University of Rochester

1d • $86,482 - $129,723

About The Position

As a community, the University of Rochester is defined by a deep commitment to Meliora - Ever Better. Embedded in that ideal are the values we share: equity, leadership, integrity, openness, respect, and accountability. Together, we will set the highest standards for how we treat each other to ensure our community is welcoming to all and is a place where all can thrive. Provides strategic leadership and has primary responsibility for the business, financial, and administrative management of a multi‐site academic and clinical enterprise. The Department includes the Complex Care Center, Golisano Specialty Care Clinic, the Golisano IDD Institute, Special Needs Dental Fellowship Programs, and intellectual and developmental disability (IDD) surgical and operating room activity at Strong Memorial Hospital, ensuring integration, fiscal stewardship, regulatory compliance, and continuous improvement. This position partners closely with EIOH, hospital, and Medical Center leadership to ensure efficient, effective, and compliant operations while advancing the Department’s clinical, educational, research, and community missions.

Requirements

• Bachelor’s degree required; Master's degree preferred
• 5 years of relevant experience required; 3 years of mentorship, supervisory, or management experience required; or equivalent combination of education and experience required.
• Strong organizational and interpersonal skills required.
• Ability to effectively communicate and interact with people across diverse backgrounds and cultures required.
• Strong understanding of finance, operations, & business development required.
• Proficiency with Microsoft Suite, virtual collaboration tools, and Adobe required.

Nice To Haves

• Experience supporting clinical operations within dentistry, medicine, or hospital‐based programs preferred.
• Demonstrated expertise in budgeting, financial analysis, and clinical practice operations preferred.

Responsibilities

• Clinical & Operational Administration Oversees department activities to ensure efficient and effective operations across all entities. Responsible for organizing, maintaining and improving adequate, well-equipped facilities to carry out patient care, research and educational activities in an efficient, high-quality manner. Provides direction to ensure that the department meets the requirements of applicable laws, regulations and standards related to clinical operations and billing compliance. Oversees quality assurance activities for clinical programs in collaboration with clinical and compliance leadership. Maintains responsibility for purchases and approvals of major equipment, services, space, and materials. Facilitates the development and implementation of new or revised programs, services, or operational initiatives. Participates in performance evaluation of department activities and identifies opportunities to improve efficiency, effectiveness, and service delivery. Develops, implements and interprets departmental policy and procedures for faculty, residents, staff, and students. Identifies policy problems and implements resolutions.
• Financial Management Develops, manages, and monitors operating, grant, and capital budgets for the Department. Evaluates all budgets for trends and accuracy. Works with faculty and leadership regarding appropriate utilization of grants, contracts, clinical revenue, and gift/endowment funds. Ensures fiscal control and compliance with University policies and audit standards. Performs internal reviews to improve the efficiency and collections of the scheduling and billing operations. Develops, compiles, and ensures the production of financial reports, analysis, reconciliation, and problem resolution. Prepares projections and reports related to clinical productivity and account activity. Develops and implements corrective action and is accountable for appropriate follow-up. Continually seeks to improve department financial condition; includes identifying opportunities, resolving issues, and keeping directors informed regarding status. Promotes accurate billing, timely charge capture, and compliance with billing regulations. Reviews practice plan and management reports to identify trends and opportunities for revenue enhancement and operational improvement. Review and authorize payroll, requisitions, request for payments and other expense transfers as outlined in the EIOH policies and guidelines.
• Human Resources Works collaboratively with managers and leadership to identify, recruit, and evaluate staff across departmental divisions. Provides direct and indirect supervision of departmental administrative and support staff. Establishes and maintains internal policies and procedures aligned with URMC and EIOH requirements. Ensures compliance with University policies and applicable employment laws and regulations. Advises faculty and staff on all aspects of personnel administration, including supervision, performance management, compensation, progressive discipline, termination, leave administration, disability, and employee benefits. Prepares and reviews salary recommendations, distribution change forms, and other personnel action documentation. Monitors staff compensation levels to ensure internal equity and market competitiveness. Evaluates changes in job responsibilities and develops requests for new positions, job reclassifications, and organizational adjustments. Leads and supports employee engagement, retention, and professional development initiatives.
• Strategic Planning Provides administrative and fiscal guidance to departmental leadership in support of strategic planning, operational decision‐making, and problem resolution. Represents the Department in operational and administrative interactions with EIOH, the Medical Center, University leadership, and community partners. Supports long‐range planning initiatives, including program expansion, space planning, and implementation of new clinical and educational models. Advances the Department’s mission to serve individuals with special health care needs by supporting innovative care delivery models, interprofessional collaboration, and community‐based partnerships that expand access to care.
• Community Engagement Represents the Department with internal and external organizations involved in research, education, and patient care. Serves as a resource and liaison to other University and Medical Center departments. Builds and sustains relationships with community organizations, advocacy groups, and public agencies serving individuals with intellectual and developmental disabilities and other special needs populations. Participates in departmental, hospital, and institutional committees as assigned.
• Other duties as assigned

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Number of Employees: 5,001-10,000 employees