Director of Operations - North Region

GNAP LLC•Fortville, IN

23d

About The Position

The Director of Operations is responsible for leading and sustaining a Plan-Do-Check-Act (PDCA) operating system across distribution operations and customer service. This role ensures consistent execution, continuous improvement, and customer-focused performance across People, Quality, Delivery, and Cost (PQDC). The Director of Operations drives both incremental daily improvements and breakthrough improvements through rapid improvement events and strategic initiatives, while developing strong operational and customer service leadership capability throughout the organization. This role will ideally be based in either Fortville, IN, or Byron Center/Grand Rapids, MI, and will be responsible for overseeing regional operational performance while traveling approximately 50% of the time.

Requirements

Thorough understanding of practices, theories, and policies involved in business and finance
Superior verbal and written communication and interpersonal skills
Superior managerial and diplomacy skills
Proficiency in Microsoft Office Suite or related software
Practice applied mathematics in collecting and quantifying data to make informed decisions for the business
Effective presentation of data to review recommendations
Ability to effectively organize and operate in a high-paced, dynamic work environment
Bachelor’s degree in Production, Operations, Supply Chain, Business Management, Industrial Engineering or related field
Extensive and diversified background with at least 10 years of related experience
Prolonged periods sitting at a desk and working on a computer
Must be able to lift up to 15 pounds at times

Nice To Haves

Master’s degree in Business Administration preferred

Responsibilities

Establish standard daily, weekly, and monthly operating procedures (tiered meetings, visual management, KPI reviews)
Ensure performance gaps are identified, root causes understood, and countermeasures implemented and sustained
Operations and Customer Service Performance (PQDC)
People – Lead & liaise with Safety Officers to build a strong safety culture through standard work, audits, & leadership behaviors
Quality - Own customer-facing quality performance
Delivery - Lead distribution execution to achieve and exceed customer delivery and responsiveness expectations
Cost - Drive productivity to scale the business effectively and maximize value for the customer
Continuous Improvement Leadership
Lead incremental improvements in each Operational and Customer Service metric through effective engagement, root cause work and timely corrective actions
Lead breakthrough improvement initiatives through Rapid Improvement Events and cross-functional strategic projects
Leadership & People Development
Lead and coach operational and customer service leadership
Own development planning for all direct reports
Ensure managers actively coach and develop their teams
Build a pipeline of future leaders through intentional development and exposure
Cross-Functional Collaboration - Partner with cross-functional teams across the organization to:
Align operational capacity and supply with customer demand
Ensure adequate and appropriate stocking strategies
Balance service levels, inventory investment, and cost-to-serve
Act as the operational voice in demand, capacity, and inventory discussions
Plan, direct, implement, evaluate, monitor, and forecast budgets and cost of sales in each division to achieve financial objectives
Ensure all team members are informed and aware of policies, procedures, business performance and site-level performance on a regular basis
Projects a positive image of the organization to employees, customers, industry, and community
Performs other related duties as assigned