Director of Operations

Quality Tech Services, LLC • Bloomington, MN

9d

About The Position

The Director of Operations is a strategic, results-driven leader responsible for overseeing the performance, scalability, and continuous improvement of all manufacturing operations at QTS. This role ensures the organization consistently delivers high-quality products safely, on time, and at or below cost targets. The Director will develop operational capabilities, drive cross-functional alignment, and lead the organization toward its long-term growth and operational excellence goals. This leader builds strong teams, drives innovation, and elevates QTS’ operational maturity through disciplined processes, lean principles, and a strong culture of accountability and continuous improvement.

Requirements

• Bachelor’s Degree in Engineering, Operations, or Business Management
• 10+ years of leadership experience in a manufacturing environment
• Experience in forecasting, capacity planning, and scheduling
• Experience working with lean manufacturing principles, practices, and tools
• Experience working in a regulated organization
• Experience in supply chain operations and planning processes
• Ability to drive quality, cost, and safety results through process management and improvement
• Ability to lead and develop successful teams
• Business and financial acumen
• Ability to consistently achieve short and long-term business results
• Clear and effective verbal and written communication skills

Nice To Haves

• Experience in medical device contract manufacturing, preferred

Responsibilities

• Develop and deploy a multi-year operational roadmap aligned to company financial and strategic objectives.
• Lead a culture of continuous improvement through lean methodologies, standard work, and structured problem solving.
• Build, mentor, and develop a high-performing operations leadership team with clear succession planning.
• Partner with HR to improve engagement, strengthen talent pipelines, and create structured learning and development opportunities.
• Foster a culture of accountability, collaboration, transparency, and empowerment.
• Lead or co-lead SIOP (Sales, Inventory & Operations Planning) processes and improve forecast accuracy, capacity planning, and readiness.
• Provide operational insights, risks, and opportunities to support customer engagements and business development activities.
• Ensure compliance with all regulatory and customer requirements, especially within medical device or similar regulated environments.
• Accountable for the operations budget, including labor, overhead, capital expenditures, and inventory performance.
• Serve as liaison between manufacturing and other functional departments in the development and implementation of company strategy and operations.
• Drive innovation and communication of the latest industry trends and best practices in the manufacturing/medical device industries.
• Work closely with the Director of Quality on investigations, validations, and regulatory compliance.
• Drive cross-functional collaboration between Operations, Supply Chain, Finance, and Sales to align supply plans with business objectives.

Benefits

• Our 401k retirement savings plan with a company match contribution; onsite health clinics, discretionary holiday bonus program (based on years of service), Cretex University, 24/7 employee assistance program with access to five confidential visits with a licensed counselor at no cost, wellness program with incentives, an employee death benefit, and employee sick and safe leave are available to all Cretex employees.
• Cretex’s medical benefit package includes: comprehensive medical insurance with access to virtual providers; dental insurance (Little Partners Dental benefit covers services 100 percent for children 12 and younger when seen by a Health Partners in network provider); vision insurance; a pre-tax health savings account, healthcare and dependent care pre-tax reimbursement accounts; paid holidays, paid time off; and our discretionary profit sharing program are available to employees working 20+ hours/week.
• Parental Leave, accident and critical illness benefits, optional employee, spouse, and child life; short and long term disability; company provided life insurance; and tuition assistance programs are available to employees working 30+ hours per week.
• (Some benefits are subject to eligibility criteria.)

What This Job Offers

• Job Type: Full-time
• Career Level: Director
• Number of Employees: 51-100 employees