Director of Operations

Graybar•Diamond Bar, CA

1d•$149,000 - $160,000

About The Position

Make a difference. The Director of Operations assists the District Vice President in the management of all operations, administration, and customer service support functions to ensure timely and accurate performance at all branch, service center, and zone locations. This role is responsible for assigned territory with revenues of $700M - $1.1B. In this role you will: Responsible to District Vice President for providing satisfactory customer service commensurate with sound business practice, improving methods and procedures that will maintain or improve service as well as increase profitability. Plan, direct, and manage the performance of assigned managers and staff; set performance goals and monitor performance, measuring meaningful criteria and providing routine and annual feedback through performance reviews and daily instruction. Assist in compiling the district business plans and annual budgets; implement all service initiatives in business plan; manage expenses to ensure unit profitability; strive to achieve budgeted operating ratio for the service group. High level responsibility for customer service within assigned location(s); conduct periodic inspections to assure service and related work meet Company standards; conduct service calls to strategic customer accounts to ensure service expectations are being met. Participate in District Steering Committee, set monthly schedule and agenda for meetings; ensure meeting minutes are taken and subsequently distributed to appropriate parties. Ensure nonconformance and customer service concerns are promptly and effectively addressed; take effective action to correct deficiencies noted in audits conducted by Company auditors, NQA auditors, and loss prevention services. Ensure accurate cycle counting, locator maintenance, and prompt processing in all branches and zone/service centers, resulting in an accurate year-end closing. Set appropriate staffing levels for service/administrative employees throughout district; recommend promotions, transfers, salary revisions, and additions to staff; implement training programs; develop personnel succession plan for district.

Requirements

Minimum of 10 years of experience required: Prior district/branch supervisory experience with strong background in customer service and administration
High school diploma or GED required
Knowledge of wholesale distribution industry and supply chain management principles
Knowledge of the Company's products and service offerings
Oral and written communication skills
Supervisory and leadership skills
Ability to effectively supervise staff and achieve results through others
Ability to present Company services and quality standards to customers
Ability to motivate and influence others
Extensive travel required

Nice To Haves

Four-year degree preferred

Responsibilities

Providing satisfactory customer service commensurate with sound business practice, improving methods and procedures that will maintain or improve service as well as increase profitability.
Plan, direct, and manage the performance of assigned managers and staff; set performance goals and monitor performance, measuring meaningful criteria and providing routine and annual feedback through performance reviews and daily instruction.
Assist in compiling the district business plans and annual budgets; implement all service initiatives in business plan; manage expenses to ensure unit profitability; strive to achieve budgeted operating ratio for the service group.
High level responsibility for customer service within assigned location(s); conduct periodic inspections to assure service and related work meet Company standards; conduct service calls to strategic customer accounts to ensure service expectations are being met.
Participate in District Steering Committee, set monthly schedule and agenda for meetings; ensure meeting minutes are taken and subsequently distributed to appropriate parties.
Ensure nonconformance and customer service concerns are promptly and effectively addressed; take effective action to correct deficiencies noted in audits conducted by Company auditors, NQA auditors, and loss prevention services.
Ensure accurate cycle counting, locator maintenance, and prompt processing in all branches and zone/service centers, resulting in an accurate year-end closing.
Set appropriate staffing levels for service/administrative employees throughout district; recommend promotions, transfers, salary revisions, and additions to staff; implement training programs; develop personnel succession plan for district.

Benefits

Multiple plan options for Medical, Dental, Vision, and Prescription Drug benefits.
Life Insurance coverage for you and options for your family.
Save on expenses with Flexible Spending Accounts.
Enjoy our Disability Benefits at no cost to you.
Share in our success with Profit Sharing Plans.
401(k) Savings Plan with company match to help secure your future.
Paid Vacation & Sick Days to spend time away from work or in case of an illness.
Rest and recharge during our Paid Holidays throughout the year.
Take advantage of our Paid Wellness Day to focus on preventive care and prioritize your health.
Volunteer with Community Time Off to give back to the community.
Predictable Work Schedules to plan your life: no weekends or nights for most roles.
Celebrate your and others' achievements with our Employee Recognition Program.
Reach your career goals with our Educational Reimbursement and Career Development Programs.
And More Perks that support your well-being and career growth.