Director of Operations

Tri-Cities Community Health•Pasco, WA

13d•$115,000 - $155,250

About The Position

The Director of Operations is responsible for overseeing the full range of clinical service operations performed at TCCH including medical, dental, optometry, mobile clinic operations, maternity support services, WIC, outreach, and enrollment services. Responsible for leading system-wide strategies for providing patient care seamlessly across TCCH clinical operations. Responsible for budget development and management, policy development, operational process improvements, coordination of services, care team development, and ensuring a positive patient experience. The Director of Operations reports directly to the Chief Operations Officer (COO).

Requirements

Bachelor’s degree in Healthcare Administration or Business Management.
A minimum of 4 years of experience in healthcare administration management in lieu of degree.
Minimum of 3 years of experience managing the operations of medical group practices or community health centers required, 5 years preferred.
Ability to mentor and train staff.
Experience in developing and implementing process improvement and operations redesign.
Must be financially accountable with excellent interpersonal skills with all levels of staff and providers.
Skilled in building partnerships with leadership, staff, and providers in order to achieve goals and objectives.
Ability to manage problems and difficult situations effectively.
High level of knowledge in ambulatory care settings operations.
Knowledge of regulatory requirements necessary.
Very strong communication, analytical, and interpersonal skills required.
Computer literate and be able to review and analyze data.

Nice To Haves

Masters degree in Healthcare Administration or Business Management preferred.
Experience in a Federally Qualified Health Center highly preferred.

Responsibilities

Define performance objectives and metrics for the department and assesses the level of competence of staff in a timely manner.
Collaborate with other departments to create systems and problem solve ongoing issues that affect departmental/organizational goals and patient care delivery.
Incorporate quality improvement and patient satisfaction data into departmental goals.
Directs operation departments to achieve budgeted results.
Collaborates closely with the Chief Medical Officer to reach desired quality outcomes and provider productivity.
Designs and implements effective tools to improve the operational efficiency of the health center delivery of services.
Participates in Quality initiatives, strategic goal setting and monitoring, and process improvement activities.
Develops training programs and competency mentoring.
Develops and implements systems for measurement, reporting, and creating revenue generation.
Participate in community events, social clubs, and state and national associations to improve the visibility of TCCH.