Director of Operations

PROMESA R.H.C.F.•New York, NY

3d•$60,611 - $7,000

About The Position

Provide direct supervision to the Senior Shift Supervisor/Shift Supervisors. Assist Program Director with the oversight of the Operations Department, contracted building maintenance, and contracted security along with monitors their tasks and goals. This includes, but is not limited to, record keeping statistical, site coverage, investigations, building maintenance, and client care/crisis intervention. Provide emergency first aid/CRP assistance when needed. Related duties as assigned.

Requirements

HS Diploma/Equivalent
F-80 Certificate
Food Handlers Certificate
CPR & First Aid
Overdose Prevention Rescue Training
Mental Health
CARES (Getting Started & Bed Management)
Basic computer skills (MS Office)
Knowledge of internet and email services

Responsibilities

Supervisor and coach ensure high quality service delivery, including participation in monthly departmental meetings and schedules supervision
Ensure that supervision subscribes to the established format and reviews tasks outlined by the position.
Meet all training standards, and schedule regular training sessions to ensure all subordinates meet training standards
Lead subordinates in crisis presentation and intervention techniques
Ensure 100% of clients maintain access to client services (meals, laundry, toiletries, etc.)
Maintain knowledge of, and ensure compliance with Part 491 Regulations, the Callaghan Decree and those of all funding sources
Maintain working knowledge of all technological systems utilized by the program and its affiliates
Maintain working knowledge of strengths and challenges of subordinates and have a working plan as to how to address those challenges
Maintain strong collaborative relationship with all providers affiliated with ANH
Complete, review and ensure timely submission of all internal and external reports
Ensure work outputs are of substance
Review and track work order submission and completion
Review and track all incident reports
Review and update monthly building schedules inclusive of securing appropriate certifications (operations, maintenance, security, DHSPD)
Complete monthly building inspections
Track visits and all services rendered by vendors/contactors
Complete audit of Fire Safety records
Complete monthly inventory of client supplies
Produce meeting minutes for each departmental meeting conducted
Conduct and document supervision of all direct reports
Provide staff with Corrective Action Plans (CAPs) to ensure satisfactory work performance and progressive disciplinary action when required
Review and document follow up of all operational complaints/grievances
Conduct audit of operational tasks including: bed signing procedures, supply issuance, meal rosters, property storage, locker inspections, dorm inspections, facility logbook, incident submission, etc.
Ensure timely completion of all investigations pertaining to Operations
Maintain van schedule
Conduct vehicle inspections and ensure vehicle maintenance
Ensure the best customer service is provided to every client
Hold each client and staff’s information in the highest confidence
Ensure compliance with behaviors outlined by ANH’s Standards of Conduct, Code of Conduct, and Workplace Civility Policy
Model appropriate behaviors for clients and staff
Adhere to work schedule and ensure adherence to Operations, Security and Maintenance schedule by relevant staff
Avoid unscheduled absences
Review and manage hours allotted to the department and respond to time off requests
Utilize time management skills to prioritize tasks and ensure completion of work in a reasonable timeframe
Perform job duties with quality
Lend interdepartmental support in times of need
Adhere to the Dress Code Policy
Model appropriate behaviors for staff
Be a resource to staff and colleagues
Maintain open lines of communication with all departments, vendors, IVC, DHS Administration, ANH Administration, and partners within the community