Director of Operations

University of Washington Medical Center•Seattle, WA

5d•$150,000 - $169,992•Onsite

About The Position

The Husky Health Center has an outstanding opportunity for a Director of Operations to join their team. POSITION SUMMARY: Husky Health Center (HHC) is seeking a dynamic and collaborative Director of Operations to lead and shape the delivery of high-quality healthcare for students on the University of Washington Seattle campus. This is a unique opportunity to influence care for tens of thousands of patients each year while working in a mission-driven, student-centered environment. In this role, the incumbent is a key member of the Husky Health Executive Team, driving operational excellence and supporting clinical services while helping set the strategic direction for a thriving campus health center. GENERAL DESCRIPTION: This role requires collaborative, transparent, and mission-driven leadership. The incumbent will have the ability to inspire teams and build strong working relationships. They have a commitment to innovation, continuous improvement, and inclusive excellence. They operate with integrity, professionalism, and use sound judgement. Teams within this position’s area of responsibility include the registered nurses and medical assistants, patient services, radiology, facilities, and custodial staff. This position directly supervises two direct reports, the Health Services Manager and Facilities Manager, for a span of control that includes most of the clinical and non-clinical support functions involved in operating a large, multi-specialty campus health center. ABOUT HUSKY HEALTH: Husky Health Center, on the UW Seattle Campus in the Division of Student Life, is an AAAHC-accredited outpatient facility providing high quality health care to a primarily young adult population. As a student-focused clinical unit within the Division of Student Life, we are committed to supporting the health, well-being, and success of UW’s student population. We provide comprehensive, full-spectrum primary and preventive care in over 40,000 patient encounters annually. Our services include Primary and Same Day Care, Physical Therapy, Sports Medicine, OB/GYN and Travel Medicine. We are co-located with an on-site pharmacy and a branch of the UW Medicine Laboratory, and we work collaboratively with campus partners like the UW Counseling Center and Student Life’s health promotion and prevention services to provide holistic support that helps students thrive throughout their Husky experience.

Requirements

Bachelor’s degree in a field related to the operations of HHC
3+ years of management experience in either higher education or healthcare
Equivalent education/experience will substitute for all minimum qualifications except when there are legal requirements, such as a license/certification/registration.
Demonstrated ability to manage a budget and create financial growth and efficiency
Proven ability to lead complex, multi-disciplinary teams and navigate employee relations

Nice To Haves

Master’s degree (MBA, MHA, MPH, or similar)
6+ years of experience in senior leadership at the director or assistant director level in a similar setting
Experience working in college health and wellbeing
Background working in collaborative, multidisciplinary environments

Responsibilities

Clinic Operations (80%) Provide senior-level support and oversight of all clinic and facilities operations at Husky Health Center and within the David C. Hall Building, ensuring efficient, high-quality care for students and effective, impactful approaches to student health and wellbeing
Lead and support multidisciplinary clinical and non-clinical teams
Translate financial insights into informed operational decisions with a focus on sustainable growth and positive return-on-investment for our student constituents
Champion the patient experience at HHC, with a commitment to our focus on how health and wellbeing contribute to student success
Serve as HHC’s subject-matter expert on compliance, accreditation, quality improvement, and service excellence
Work with UW Medicine and UW Seattle partners to ensure compliance with healthcare regulations that apply in both the university and clinical environments
Serve as HHC’s leader for AAAHC accreditation efforts
Administer and maintain HHC’s internal policy repository, ensuring staff adherence, alignment with AAAHC requirements and compliance with federal, state and local laws and regulations
Provide mentoring and professional development to staff, fostering a respectful, collaborative, and accountable culture where learning and growth are valued
Serve as a key problem-solver for complex operational and patient-care related issues
Serve as the HHC point-of-contact for formal business relationships with multiple UW Medicine, UW Seattle, and community partners. This includes serving as the designated contact for units that provide direct support to clinical and administrative functions at HHC, such as for IT, facilities, laboratory, pharmacy, risk management, revenue cycle support, and other critical functions
Works with the Director of Wellness Shared Services to ensure MOUs, contracts, and other formal relationships are maintained and updated
Lead implementation of new service lines and strategic initiatives
Participate in Clinical Risk Management and Quality Improvement activities; address patient concerns as warranted
As a member of the HHC Executive Team, maintains accountability for the financial success of units reporting to this position; contributes to the financial success, accountability, and stewardship goals of HHC as a student fee-funded unit
Works with the Medical Director, Director of Wellness Shared Services, and Executive Director to collaboratively prepare and present HHC’s annual budget to the UW Seattle Services and Activities Fee Committee (SAFC). Represent Husky Health in labor union issues and negotiations
Strategic Leadership (10%) Help guide long-term strategy, budgeting, and program development
Identify opportunities for innovation, growth, and improved service delivery
Support outreach and engagement efforts to better serve the campus community
Campus Partnerships (10%) Represent HHC across UW and build strong cross-campus relationships with partners, such as Division of Campus Safety, Division of Enrollment Management, Admissions and First Year Programs, Environmental Health & Safety, student government, and the various constituent units of the Division of Student Life
Lead public health initiatives and student outreach events such as testing/screening events, pop-up vaccination clinics and tabling events in collaboration with university partners
Contribute to campus emergency preparedness and response planning