Director of Operations

Excelsia Injury Care•Warminster Township, PA

20d

About The Position

Excelsia Injury Care provides management services to a network of healthcare companies, supporting them in delivering comprehensive rehabilitation, diagnostic, surgical, and pain management services for individuals affected by post-traumatic neuro-musculoskeletal injuries. With 95 locations across Idaho, Illinois, Maryland, Missouri, Nevada, New Jersey, Pennsylvania, Utah, and Virginia, we ensure accessible, high-quality care tailored to each patient’s unique needs. Our providers are leaders in personal injury and workers’ compensation care, with a proven track record of helping patients recover and reach their maximum recovery potential. Our mission is to restore quality of life through patient-centric care, supporting those injured in motor vehicle or work-related accidents. We take an interdisciplinary approach, ensuring patients receive coordinated care from evaluation through treatment, with the goal of achieving optimal recovery outcomes. Founded on the values of respect and trustworthiness, we are committed to delivering services that adhere to the highest legal, regulatory, and ethical standards. As responsible corporate citizens, we integrate environmental, social, and governance (ESG) considerations into our business practices, ensuring that we positively impact the healthcare companies we serve, our employees, and the communities we reach.

Requirements

High school Graduate or GED equivalent
Knowledge of advanced work-related subjects
Successful completion of corporate orientation program
Ongoing related continuing education participation
Five or more years in a related supervisory capacity
1-2 years of medical experience in an administrative/legal/ physician office setting
Previous computer skills to include (data entry, word perfect, etc.)

Nice To Haves

Bachelor’s degree in related field preferred
Ability to maintain a strong confidentiality profile
Ability to project a strong corporate image
Ability to recognize emergency medical and non-medical situations
Ability to identify and resolve customer relation problems
Ability to identify and resolve clinical problems
Ability to remain calm in emergency situations
Ability to form interpersonal relationships (i.e. establish rapport with others)
Ability to manage time effectively by setting priorities
Ability to anticipate problems before they arise
Ability to anticipate patient/physician/corporate needs
Mathematical ability to perform required calculations

Responsibilities

Leads the team of district managers and corporate trainers to ensure smooth operation of medical offices
Develop agenda and coordinate logistics (with the support of the Executive Assistant) for all provider and manager meetings
Act as a liaison between Compliance, BSO staff, and providers to ensure that audits and retraining are completed (e.g. dictation)
Investigate patient complaints that are reported to Compliance related to operational issues
Assists in ensuring that operations tasks related to integrations are completed prior to the required milestone dates
Manages a variety of projects to be assigned by the COO- PA Market
Hire, train, and provide development opportunities for the district managers
Work in conjunction with the Medical and Chiropractic directors when clinical issues effect operations
Act as an escalation point for clinical office managers, providers, and district management team
Provide the district managers with the data needed to have line of sight into the overall operational health of their assigned offices
Ensure that each member of the district management team is performing all duties in his or her job description
Manage and ensure compliance of HIPAA, regulations and company processes
Improve office processes and manage the implementations
Ensure financial and operational objectives of offices are realized
Work with marketing representative to develop concepts for growth in target areas
Monitor Key Performance Indicators (KPIs) daily and react to needs
Provide regular reporting in accordance with Excelsia standards
Manage and trouble-shoot corporate, providers, patient, family, attorney and other inquiries
Uphold the company’s mission to provide exceptional patient care and leads in a way that aligns with the company’s ESG goals
May work as a back-up district manager or office manager when needed
Responsible for ensuring that direct reports complete any company-required trainings by deadline to maintain compliance
Conducts regularly scheduled one-on-one meetings with direct reports to provide support, address challenges, and foster professional growth.
Leads recurring team meetings and ensures timely completion of annual performance reviews, delivering constructive feedback to support individual and team development.
Lead with integrity by upholding our core values and ensuring that all operations align with legal, regulatory, and ethical standards. Foster a culture of corporate responsibility by incorporating Environmental, Social, and Governance (ESG) principles into business practices, positively impacting the patients we serve, our employees, and the communities we reach.
Manages the Medical Provider Schedule and is responsible for medical provider timekeeping.
Other duties as assigned