Director of Operations

Prewett Pest Control • Auburn, AL

51d

About The Position

The Director of Operations is a senior leadership position responsible for owning day-to-day operational execution across all branches. This role ensures consistency, efficiency, profitability, and service excellence while building the operational foundation required to scale a high-growth platform. This is an opportunity for an experienced operations leader who has helped scale a larger organization and is motivated by the challenge of building and shaping a fast-growing company with significant runway ahead. The right leader will help transform a strong $4M foundation into a scalable $25M+ regional platform over the next five years.

Requirements

• 7+ years of senior operations leadership experience, preferably in pest control or home services
• Proven experience managing multi-location operations
• Strong understanding of P&L ownership and operational KPIs
• Track record of building teams, systems, and accountability
• Comfortable operating in a fast-growth, entrepreneurial environment
• Strong leadership, communication, and decision-making skills

Nice To Haves

• Experience supporting growth initiatives, acquisitions, or market expansion is a plus

Responsibilities

• Oversee daily operations across all Prewett Pest Control branches
• Ensure consistent service delivery, safety standards, and customer experience
• Implement and refine SOPs across service, sales, scheduling, and customer care
• Drive operational KPIs including revenue growth, margins, retention, and efficiency
• Lead, coach, and develop Branch Managers and operational leaders
• Establish clear performance expectations, scorecards, and accountability rhythms
• Partner with HR on hiring, onboarding, training, and performance management
• Build a leadership bench capable of supporting continued expansion
• Own branch-level P&L performance in partnership with executive leadership
• Monitor labor efficiency, route density, service costs, and profitability
• Identify and execute operational efficiency and margin-improvement initiatives
• Support budgeting, forecasting, and multi-year growth planning
• Optimize field service operations, routing, scheduling, and CRM usage
• Improve cross-functional workflows between operations, sales, and marketing
• Lead operational readiness for new branches, tuck-in acquisitions, and market expansions
• Build scalable systems designed to support growth from $4M to $25M+
• Reinforce Prewett Pest Control’s values, standards, and leadership expectations
• Ensure customer satisfaction and service quality remain best-in-class
• Address escalations and operational challenges with professionalism and urgency

Benefits

• Competitive base salary commensurate with experience
• Performance-based bonus structure tied to operational, financial, and growth outcomes
• Equity-aligned incentive structure providing meaningful participation in the long-term value created as the company scales toward its multi-year growth objectives
• Company vehicle or vehicle allowance
• Comprehensive benefits package including health insurance, paid time off, and holidays
• 401(k) retirement plan with employer matching
• Executive-level influence over company direction and long-term strategy

What This Job Offers

• Job Type: Full-time
• Career Level: Director
• Education Level: No Education Listed